40 reviews
Content rating
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About this app

Welcome to the BRATS On-Demand mobile rider app – the official app for riders of BRATS public transit services in Baldwin County. Let us help connect you to the people and places that matter most to you.

Currently, this app is for use to ride our on-demand and pre-booked, origin-to-destination weekday transit service. Stay tuned! We’re working to expand the app to cover other services we provide.

Who We Are

Baldwin Regional Area Transit System (BRATS) provides specialized public transportation services across all of Baldwin County. Due to the county’s geographic size, service may be limited to certain days and times in some areas of the County. BRATS is operated by the Baldwin County Commission. BRATS is funded and supported by funding from the Federal Transit Administration and the Baldwin County Commission, with oversight from the Alabama Department of Transportation.

Areas We Serve

Currently, you can use the app to request a shared transit ride Monday through Friday between 7:30 AM and 5 PM, depending on your location within the County.
Trips within the most of the Eastern Shore area are available on-demand. Trips within the Foley area are available on-demand.. Trips within the Robertsdale area are available on-demand. Trips within the Bay Minette area are available on-demand.
Trips between those areas are available Monday through Friday, but require pre-scheduling. The availability of trips from areas outside the locations above vary based on the day of the week. For more information or to provide feedback, please visit www.ridebrats.com or email us at bratsbooking@baldwincountyal.gov.

How Can I Request A Ride?

You can get a ride in three easy steps. First, download the BRATS On-Demand App. Second, create an account. Third, request a ride (anywhere in the service area)!
You can also call 251-972-6817 and book a ride over the phone.

Who Can Ride?

That’s the beauty of it. Anyone can ride! However, keep in mind that BRATS drivers are not caretakers and can not act as a Personal Care Attendant.

How Does It Work?

BRATS On-Demand is a convenient on-demand transit service that takes multiple people heading in the same direction and transports them in a shared van or bus (i.e. a shared ride). Using the app, enter the address where you are at and your desired destination. Tell us approximately what time you would like to depart for your trip, or let us know if there is a specific time you need to be somewhere. We then match you with a vehicle going your way, give you an estimated trip duration, and then ask if you want to book the trip. Click “Book Trip” and we’ll take you to your destination.

BRATS On-Demand is convenient! When you book a trip, we will come to your location (we may ask you to walk a short distance). We will drop you off at a curb near your destination or even closer if necessary. No need to walk to a predetermined stop or wait out in the heat or cold. How awesome is that?

Want to schedule in advance? Great news! You can book a ride up to a week in advance.

How Long Will I Wait?

That depends on what details you gave us when you booked your trip and how busy we are. You’ll get an accurate estimate of your wait time before you book your trip. The closer we get to your assigned pick-up time we’ll send you periodic updates so you know when we have arrived.

How Much Does It Cost?

BRATS charges a low mileage fare. You will be notified of your fare before you book your trip. Please visit www.ridebrats.com for details.


Please e-mail us at bratsbooking@baldwincountyal.gov or call us at (251) 972-6817 with any issues or questions.
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Updated on
Oct 11, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

40 reviews
Lauralee Wiltsie
June 24, 2023
If I could give the developers less than one star, I would. I don't know what kind of updates you did but obviously, you did something wrong because after your update, your app no longer works on my phone or my roommates. It works on my tablet but not our phones. I have tried everything and it won't work. Uninstalling it and reinstalling it doesn't help, restarting my phone didn't work, and none of my settings have changed. FIX YOUR APP.
2 people found this review helpful
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Tanya Middlebrooks
February 15, 2024
Useless app. I enter my password, and it keeps telling me it's the wrong password. When I attempt to change, they will send me a temporary password. When I enter the temporary password, it'll tell me it's the wrong password. Please fix this!! People like me depend on your service to get to work!!
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andrew lc
September 20, 2023
For the most part the app is a joke. Try for hours to schedule or get a ride to repeatedly get told that it's in high demand, but somehow the bus never has stops to make ahead of me and I am almost always passenger 1 of 1 or 2. If anyone reads this review make sure you know where you're going at least 2-3 days ahead of time. It's the only way you'll be able to actually use this service.
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