A Google user
- Flag inappropriate
- Show review history
Poor. After cutting off all access to our accounts through the old app, which had worked perfectly well, this new app doesn't work, claiming the bank has no record of email address and/or phone number. Probably an error in the mobile phone number in their system (UK number, but the account is in Belgium), but no assistance provided, just a statement from the app that I must visit the branch to sort it out. Edit: They made a fix that enabled the new app to connect to my account. App is ok.
18 people found this review helpful
Aion.be
September 21, 2020
Hi Mark, we're glad we've managed to resolve your issue for you. Thank you for sharing your feedback. If we can assist you with anything further, please send us a message via the Chat feature on our website.
Grzegorz Trzonkowski
Useless and irritating due to critical bugs. Views are blank instead of displaying card and account info so it's impossible to make payments. Not fixed for weeks. No workaround according to customer service (after many contact attempts and ignored reports). Slow, frequent time-outs and stability issues. Makes impression as if it was a scam app. The same on both Android 10 and 11.
15 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
After giving it four days of test not to rush into a bad review I can definitely say that the app is not working well. It is often crashing and sometimes not even opening. Can't see my transaction history, can't see the saved beneficiaries for transfers. Why hurrying into releasing an app and a website (and related credit cards) which are not yet functional. Very bad start for AION which announced itself as a modern upgrade from MPS and is messing it up big time.
5 people found this review helpful
Aion.be
September 21, 2020
Hi Vincenzo, we're sorry to hear that the app isn't working properly for you. As a new digital bank, we're constantly looking for ways to improve. Please send us a message via the Chat feature on our website with your feedback and we'll address your issue as quickly as possible.