
STANLY TAYLOR
The app is little bit clunky and very agrivating when crashes with the message "maximum sessions reached".I hope the technical support on A1 is reading this cause this app hasn't been updated since 2024 ,but A1 are keep hooking up customers on this app that is paid thru subscription.A1 you can milk the cow to a certain extend! Lately the app started crashing when I try to stream on my TV and generating an error so I'm about to cut of the subscription if not fixed soon.

Nikolay Kolev
Constantly getting a "Maximum sessions reached", even though I use my account only on one device. I have to uninstall the app several times in order for it to work. I know what a generic application exception handling means, so this is bs. No "help", or "support" option on the app, which on a user perspective says "We don't care about you". And before you, A¹, respond with "we constantly improve whatever", this is a constant behavior for a service which I pay for.
37 people found this review helpful
A1 Bulgaria
February 3, 2021
Dear Customer,
Thank you for your feedback.
Xplore TV GO allows registration of up to 5 devices, but playback of only 1 or 3 depending on the package you use. The configuration of the services for all customers will be changed soon and you will no longer encounter this difficulty. You can use the A1 Assistant at help.a1.bg.
Best regards,
A1 Team

A Google user
Even the old version of the app is better... Very NON user friendly design. The app can be made much more simple, and some elementary options can be added on the right place. Too many unnecessary tabs and spam-like-information. And the final disappointment - this version does not work on all devices, instead of the old app. It gives error and "try later" every time. Also, practicality, this is not a FREE app, because I have paid to A1 Bulgaria to use this service. Please work on it harder...
41 people found this review helpful
A1 Bulgaria
January 17, 2020
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. Please share the detailed issue by writing to customerservice@a1.bg or through our online chat https://bit.ly/2pkoW8v and our technical department would help you.
A1 team