Whitney Cabral
Doesn't work or let you park it outside of designated areas. And won't let you end the session until you find the parking area, but the app doesn't work at all to show you WHERE a designated parking spot is. Then my scooter locked up on me and kept charging me for the session. Wouldn't move and I could not push it to a parking area. Heavy. Filed a report, we will see if they are helpful at all. Very disappointed in this experience.
48 people found this review helpful
Bird Rides, Inc.
December 30, 2023
We are sorry to hear this experience was not ideal and are working with our product and rider teams to improve this experience. Please reach out to us via the in-app Help tab or to hello@bird.co
A Google user
- Flag inappropriate
- Show review history
As a rider, the app is fine, probably 4 stars. As a charger, it's horrible! Poor GPS, making you place a scooter in a bad area blocking pedestrian traffic, then having to carry it to the correct spot. And the release button is hidden under "More Details". I would never have thought of looking under "More Details" for that button; a button is not a "detail". Plus, nests disappear and reappear for no apparent reason.
42 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
I installed the Lime app and the Bird app. Lime works fine. Bird, after putting in my email, shows the app for a brief moment then goes to a blank screen that says 'Rental Agreement'. I can't get out of that screen, nothing i can do. I will try to reinstall it. Update: After emailing Bird support, I learned there was an issue with the release I installed. They fixed it on Feb 1. Glad they were responsive in email. Issue fixed with version 4.21.09, seems to be working now.
24 people found this review helpful