
Ahmed Yasser
For the first time in all my years of banking, I've encountered an app like this. The app can't recognize the security code it generates and constantly gives an 'incorrect security code' error. I can't issue a transfer or complete any online transaction because both apps fail to generate and recognize the security code. It's truly disappointing that this is the banking service provided to customers, and even after filing a complaint, there are no solutions
12 people found this review helpful
Banque Misr
September 13, 2025
we are sorry for your experience please feel free to send us on Bm19888@banquemisr.com or you can contact us by live chat through the official website of Banque Misr to be able to share your personal data and solve your problem as soon as possible.

Mahmoud Hussain
Very poor experience after the latest update. I can’t log into my account even with a stable internet connection, and it keeps saying “try again later.” Transfers also fail because the Security Token app doesn’t work and shows the same error. Even ATM withdrawals and InstaPay transfers are unreliable. For a large bank, the digital services are extremely disappointing. This level of neglect and failure to fix these issues will cost the bank many customers.
3 people found this review helpful
we are sorry for your experience please feel free to send us on Bm19888@banquemisr.com or you can contact us by live chat through the official website of Banque Misr or call us on 19888 to be able to share your personal data and solve your problem as soon as possible.

Sherif Moussa
The app is better now, im glade that the technical team was able to fix the issue when accessibility is turned on the app won't lauch, kindly try to fix another issue which I can't turn off the (automatic renewal of the certificate upon maturity), it gives me an error that I can't do it now and asks me to check later, but still even after a long time it's not working, please look into it, thanks.
3 people found this review helpful
Banque Misr
March 28, 2026
Thank you for taking the time to write this feedback, we are sorry to hear that your experience was not up to standards, could you contact on BM19888@banquemisr.com
or call us on 19888 or you can contact us by live chat through the official website of Banque Misr for the confidentiality of your data and to solve your problem.