
Ahmed Yasser
For the first time in all my years of banking, I've encountered an app like this. The app can't recognize the security code it generates and constantly gives an 'incorrect security code' error. I can't issue a transfer or complete any online transaction because both apps fail to generate and recognize the security code. It's truly disappointing that this is the banking service provided to customers, and even after filing a complaint, there are no solutions
7 people found this review helpful
Banque Misr
September 13, 2025
we are sorry for your experience please feel free to send us on Bm19888@banquemisr.com or you can contact us by live chat through the official website of Banque Misr to be able to share your personal data and solve your problem as soon as possible.

Ahmed Abd El Hameed
For the first time in all my years of banking, I've encountered an app like this. The app can't recognize the security code it generates and constantly gives an 'incorrect security code' error. I can't issue a transfer or complete any online transaction because both apps fail to generate and recognize the security code. It's truly disappointing that this is the banking service provided to customers, and even after filing a complaint, there are no solutions
1 person found this review helpful
Banque Misr
February 4, 2026
we are sorry for your experience please feel free to send us on Bm19888@banquemisr.com or you can contact us by live chat through the official website of Banque Misr or call us on 19888 to be able to share your personal data and solve your problem as soon as possible.

Amal Genena
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VIP. It is not comprehensive!! Why can't I REDEEM Islamic certificates using the app, when this is ACTUALLY the only certificate that no refund of iterest is required when redeeming????? In addition, the owner can redeem part of the cert and, in fact, keep the remaining amount AND the Cert # intact.. ANY REASONABLE EXPLANATION??? *** Customer service at the bank and Call center COULD NEVER GIVE ME AN ANSWER!!! Otherwise, I have no complaint except that ( network error) is very common
Banque Misr
February 1, 2026
We are very pleased with your suggestion and we assure you that it will be studied by the relevant department in order to present it in the best possible way.