
Amina Naseem
I had one of the worst banking experiences with the JS Mobile App. I was trying to transfer 15,300 to a shopkeeper to pay for goods. My internet connection was working perfectly fine, but the app was extremely slow. After tapping Pay, the transfer screen kept loading for almost 2 minutes without any response. Thinking the app had frozen, I closed it and logged back in. To my surprise, the amount was deducted from my account and appeared in my transaction history, but the shopkeeper never receive
JS Bank Limited
July 28, 2026
We regret to note this. Please contact us at jsmb@jsbl.com with your contact details so that we can address your concern.

Mohsan Ali
There is no way we're gonna remember our complex passwords. At least add the ability to use passwords from the password manager. The irony is they want us to use complex passwords but then expect us to remember and type one by one. They blocked my account just because I used a complex password and have to type it again and again and I got it wrong each time. Now I have to call on their help line to unblock the account and then wait for another 2 hours to do basic stuff.
4 people found this review helpful
JS Bank Limited
July 28, 2026
Hi, We would like to chat with you with regards to your experience with us. Can you provide us your details at jsmb@jsbl.com so that we can reach out?

Ahmed Yaseen
- Flag inappropriate
- Show review history
the experience overall is reliable and good with lots of room for improvement. EDIT: it now requires unreasonable permissions: camera, mic, contacts, phone, and a few others. AND RECEIPT SHARE BUTTON DOES NOT WORK AND THE APP ALSO DOES NOT LET YOU TAKE A SCREENSHOT. How am I supposed to send funds transfer proof?
1 person found this review helpful
JS Bank Limited
September 13, 2025
We’re sorry you had a bad experience. Your feedback matters and helps us do better. Please email the issue to jsmb@jsbl.com or chat via https://bit.ly/hellojsbot on WhatsApp for support.