
Numair Shahzada
This new security update has completely locked me out stating I need to delete "unwanted apps" which is extremely vague. I call the helpline and they have no idea how to help me. I'm sitting here running multiple antivirus scans, deleting all the apps I can think of that JS Bank doesn't like for some reason, I'm losing my mind. This is the absolute wrong way to run a bank, no coordination between the tech team and the customer support, and instructions that make absolutely zero sense. Terrible!
4 people found this review helpful
JS Bank Limited
September 8, 2026
Dear valued customer, JS Mobile will not open if your OS or app is outdated, or if untrusted apps have accessibility permissions or were installed from unofficial sources. Please update your device and remove untrusted apps to continue using JS Mobile safely. If you encounter any further issues, feel free to email us at jsmb@jsbl.com.

Mohsan Ali
There is no way we're gonna remember our complex passwords. At least add the ability to use passwords from the password manager. The irony is they want us to use complex passwords but then expect us to remember and type one by one. They blocked my account just because I used a complex password and have to type it again and again and I got it wrong each time. Now I have to call on their help line to unblock the account and then wait for another 2 hours to do basic stuff.
6 people found this review helpful
JS Bank Limited
July 28, 2026
Hi, We would like to chat with you with regards to your experience with us. Can you provide us your details at jsmb@jsbl.com so that we can reach out?

Amina Naseem
I had one of the worst banking experiences with the JS Mobile App. I was trying to transfer 15,300 to a shopkeeper to pay for goods. My internet connection was working perfectly fine, but the app was extremely slow. After tapping Pay, the transfer screen kept loading for almost 2 minutes without any response. Thinking the app had frozen, I closed it and logged back in. To my surprise, the amount was deducted from my account and appeared in my transaction history, but the shopkeeper never receive
7 people found this review helpful
JS Bank Limited
July 28, 2026
We regret to note this. Please contact us at jsmb@jsbl.com with your contact details so that we can address your concern.