SunPass

Florida's Turnpike Enterprise

About this app

SunPass is the Florida Department of Transportation's innovative Prepaid Toll Program. Incorporating the latest technology, SunPass can be used on Florida's toll roads and most toll bridges. SunPass customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads.
Enjoy the convenience of managing your SunPass account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and PIN established for online account management.

This is the official SunPass app provided by FDOT.

Ratings and reviews

App is awkward. Drop down screens won't allow access. Contacting SunPass is nearly impossible. Contact Us and Phone directories lead to FAQs and never allows message through. Was charged for a Transponder Pro but didn't receive it. Finally disputed card charge which got their attention. Device was then mailed to me 42 days after initial order date. Customer service is bad.

Pass still doesn't work,and app doesn't work. 👎🏼 you cant even contact customer service through the contact us page. Still 2 yrs later you can't even email them. Terrible online system, can't imagine a elderly person having to use this format. They sent me a bill. I scan the code on the bill pulls up nothing. So I log into my account there are no unpaid tolls. So I tried to send a email and their system rejects my email. This is totally unacceptable, and unprofessional.

This new app is a disaster. Nothing works. I used to just pull up the Sunpass website and all was well. Not so anymore. Not only can I not get into the website but I cant get into the new app either...it doesn't recognize my account number or transponder number. Tried calling them but they were too busy to talk to me. Not sure what I'll do when it comes time to update my credit card info. Of course they did take their payment this month. No trouble there. This app definitely needs work.

What’s new

Thank you for being a SunPass Customer.
This release includes minor bug fixes.