
Gerald Alger
Unable to change my password for Adobe. When I do, I get a message that something went wrong and try again. Try again and get the same message (after several times of the app saying to authenticate, which include sending a code). After the second time of this, I get a message that for security reasons, my access is temporarily disabled. Tried this about a week ago first and got that message. Today, exact same thing. Program needs to be fixed. Useless program as is when you can't log in.
23 people found this review helpful
Help is here, Gerald! Please check out this helpful link: https://helpx.adobe.com/manage-account/using/passwordless-sign-in-adobe.html
Let us know if this helps. We're here to assist! Thanks ^Chan

E G
This app does not work. Whenever I try to open, it never progresses past the screen with the shield with the lock inside. I've tried on multiple connections, and always get the same thing. Additionally, when I try to login with an Adobe app, it will let me deny the request by a drop down, but when I open the app for the code the same error occurs.
81 people found this review helpful

Dan Williams
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I'm traveling in an RV, full-time, I don't always have internet, which means I can't access the software... I'm very inconvenienced by these extra security levels which require internet access, which I do not always have. Please, Adobe, just let me use the software, and use it without the necessity of unreliable internet access. This whole process is extremely annoying and time consuming, and curtails productivity. It also requires me to have a lock screen on my phone, which I also find very annoying. It makes it much more time consuming to access my phone. It's more of a hassle for me than the supposed security benefit. Which, if I lose my phone, I want someone to be able to turn it on and access it, and be able to call someone who can get me my phone back. Too much security compromised productivity and convenience. It all makes me wish I didn't need to use Adobe software... #FrustratedCustomer
83 people found this review helpful