SWEPCO

American Electric Power

About this app

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts


*Logging into the SWEPCO app requires an active account that is registered online at SWEPCO.com

Ratings and reviews

App consistently forgets biometric/fingerprint info if not used for approximately 45-60 days, and refuses to work with Google Password Keeper, forcing you to manually input the information each time! This isn't the first or second time I've mentioned this flaw yet it still hasn't been sorted. It's simpler to use the website, which DOES actually work with the password keeper.

I've been using this app for awhile with no problems. Now for these last few months every time I log in It keeps asking me to reset my password. This is really frustrating because I can't even memorize the password because the next time I log in it's going to make me change it. Please fix this.

Can't use app. On the phone with customer service about unable to log in and they argue I haven't been on my account in over 6 months... I pay every month from the app. I just can't log on now. Broken POS

What’s new

We've made improvements to the payment experience to provide clearer guidance when adding bank accounts and submitting payments.