Appalachian Power

American Electric Power

About this app

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts


*Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com

Ratings and reviews

Constantly broken. Can't pay nor view my bill. Between this and the Optimum app, paying monthly bills is a major pain.

It would be nice to have current readings since we now have smart meters. I'd like to see the daily usage and a daily figure of what my usage is costing me. This can easily be done and other utility providers are providing that service. The power company can see my meter from their home office but I can't see my meter from the app. Thats not smart.

It consistently says "Oops! Something went wrong on our end, please try again." I have redownloaded, checked for app updates. I went to pay for part of my bill, and it took the whole price even after typing in the payment amount I wanted to pay and select pay.

What's new

This release includes minor bug fixes and performance enhancements.