AEP Ohio

American Electric Power

About this app

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts


*Logging into the AEP Ohio app requires an active account that is registered online at AEPOhio.com

Ratings and reviews

There is a known issue that if you change your payment amount and then select your bank or credit card it will change the amount back to the amount they had it as without telling you and when you hit to confirm the payment there is nothing that tells you the amount and it's a one a done payment. Their customer service is horrible. I called in and was told that they couldn't help me and as I was about to cry she was getting mad at me.

"Oops... Sorry something happened on our end. Please try again later." is what you'll see whenever you try to make use of *anything* I side this app. Billing details? Enjoy it not loading or constantly "disconnecting" every 5 seconds prompting a warning. The only function of this app that works, because of course, is making a payment. Devs should be ashamed of the slop they "created"

new password requirements have locked me out of my account. All attempts to reset password timeout regardless of how fast entered and phone support only sends the same link from the app, which times out on enter. back to paper bills and phone calls now.

What’s new

Enhancements to outage reporting and expanded access to request outage verification letters.