AEP Ohio

American Electric Power

About this app

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts


*Logging into the AEP Ohio app requires an active account that is registered online at AEPOhio.com

Ratings and reviews

This is insidious and evil. Claims your checks bounce when your bank insists there was no problem on their end. Will not let you input a different bank. If you want to talk to someone over the phone it costs an extra fee. Extra fee to pay with card. Extra fee and threatened shut-off for "check reversal." Everything is a racket. I wish I lived in a cave.

It won't let me login to pay, saying username or password is wrong. so I go to retrieve my username & it emails me my username. I then use that username to try resetting the password. The system tells me there is no account associated with that username. I'm unhappy with this app.

way easier than trying to call in and talking to someone who says they can't take payment and they make you go through bill matrix which once I was on yhe phone with trying to pay my bill for 3 hours , there are no more of those days now that I have the app

What’s new

Improved communications for payment arrangements and completed minor bug fix impacting login for a small number of customers.