AIA+ HK

AIA International Limited

About this app

The AIA+ mobile app for AIA Hong Kong and Macau customers helps you to manage your insurance, submit and track claims, enjoy AIA Vitality and much more!

Key features include:
- Pay your insurance premium and view policies, coverage and account value
- Submit and track the progress of your medical, accident, and travel claims; and check claim balance
- Find network doctors and access health services
- Earn and redeem fabulous rewards with AIA Vitality and AIA Points
- View and transfer ePremium coupons
- Learn about the latest AIA products and offers

View and manage your AIA insurance policies and accounts
- Quickly pay your insurance premium
- View your insurance policies, coverage details, account value, and MPF balance

Submit and track your claims
- Submit a medical, accident or travel claim
- Track the progress of your claim and receive status notifications

Access health and wellness services
- Find network doctors and healthcare service providers
- View your medical or AIA Vitality membership card
- Do health assessments, track your daily steps and accept challenges to earn rewards with AIA Vitality

And more!
- Register or update an account with your mobile number instead of login ID
- Log in with face recognition, fingerprint recognition, or password
- Earn and redeem fabulous prizes with AIA Points
- View and transfer your ePremium coupons
- Learn about the latest AIA products and offers

WHY WE USE HEALTH CONNECT DATA

To support your AIA Vitality Challenges, this app uses selected health and fitness data (with your permission) via Health Connect. Your data helps us track your activity to earn points, rewards and higher tiers on AIA Vitality

Distance & Speed – Earn points and rewards for running 4km/hr or more
Steps – Earn points and rewards for various step counts achieved during the day
Sleep – Earn points and rewards for 7hrs+ of sleep each night
Heart Rate – Earn points and rewards for various Heart Rate maintained across exercises

Your control and privacy matter

Data is only used to power your AIA Vitality experience and challenges
We do not access data without your consent
You can manage or revoke access at any time through Health Connect



WARRANTIES, DISCLAIMERS AND EXCLUSIVE REMEDIES

The AIA+ mobile app/ web version is provided on an “as is” basis without any warranty of any kind, including without limitation all warranties of merchantable quality, fitness for a particular purpose or any other warranty whether expressed or implied. To the extent permitted by law, these warranties are exclusive and there are no other express or implied warranties or conditions including warranties or conditions of merchantability and fitness for a particular purpose.


LIMITATION OF LIABILITY

AIA shall not be liable for any indirect, incidental, special, punitive or consequential damages, loss of profits, loss of revenue, loss of data or data use, loss of business and/or loss of anticipated savings. AIA’s maximum liability for any damages arising out of the use of AIA+ whether in contract or tort (including negligence) or otherwise, shall be limited to the re-supply of the AIA Apps.


Note: “AIA” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability).

Ratings and reviews

Slow. Everything I am clicking needs several seconds to load. Most importantly, I am logging in to check out the premium amount I should be paying. The app UI layout isn't designed for this purpose at all. It takes me minutes to search for the premium, and there is nowhere I can find the exchange rate. Please evaluate what users mostly do with the app, and show us what we need in seconds, not minutes.

AWFUL APP !!!! Already encountered so many issues previously. What even more is now, i couldn't log in at all. I tried to log in, and was told to update the pin. However, after typing a proper pin according to the requirements, when i pressed confirm, it shows "SYSTEM ERROR". I TOTALLY COULD NOT LOG IN TO MY ACCOUNT to check my policies!!!! I CAN'T BELIEVE such a large public listed company with a horrible IT platform. Very disappointing !!

Forced app updates before access in 2026 will never get more than 1 star from me. Bare minimum is version expiry like android OS and WhatsApp

What’s new

We are constantly improving AIA+ functionality and digital experience.