
Tanvi
Literally cannot even login. this is the most frustrating app I have ever used. It says invalid OTP when I enter the correct one, and even doesn't let me login using the password, the page just freezes. I booked a flight through the web and am trying to use the app for managing/checking in, etc., but it is completely useless.
3 people found this review helpful
Air India Express Limited
February 28, 2026
Hi Tanvi! We are sorry to learn about your experience. We have noted your feedback, and we will ensure to make necessary changes for smooth working of the application. Thank you!

Shamim Khan
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worsted application waste of time not working.very bad. not responding any command...... please solve it The application has two issues: the login does not work properly at the beginning. Also, when I search for a flight destination, the flight results/list do not appear; it directly redirects me to the login page instead. when want to fill my details the page is not scrolling. I hope you will solve this issues. thanks
1 person found this review helpful
Air India Express Limited
August 19, 2026
Hi! We’re sorry for the inconvenience. We've duly noted your feedback regarding the login issues, flight search errors, and page scrolling problems. Your comments have been shared with the concerned team for review and improvement. Thank you for helping us improve our app experience.

Nilexon
I booked a flight ticket, but due to autofill mode, my father's name was left out. When I emailed them back to add my father's name, they told me to cancel the ticket and are demanding a fee of 32 KWD. In my view, this is an extremely terrible experience. I faced a similar issue with them last time as well. I have never seen such a poor customer service center among airline companies. Even though that previous experience happened four years ago, I came back hoping there would be some improvement
1 person found this review helpful
Air India Express Limited
August 7, 2026
Hi Nilexon! We are sorry to hear about your experience. Please share with us your complete details on our support channel https://www.airindiaexpress.com/support so that we can take a closer look into this.