
Sujit Liddle
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For the love of all that's holy, FIX YOUR APP. Slow loading. IMPOSSIBLE to deselect or undo any selection made in error. Had to visit the counter to fix the extra charges. App asks for payment, but doesn't specify what is being charged. For my 2 leg journey, after the 1st leg it says I have no trips. I'm using the latest version, installed 3 days ago. Every add-on page should have a deselect button. Support page has no relevant options. No one picks up if you call the support numbers.
20 people found this review helpful
Air India Express Limited
November 9, 2025
Hi Sujit! Please share the complete details via our support channel: https://www.airindiaexpress.com/support This will enable us to look into the issue and address it better.

Aditya Jain
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Trouble logging in. Multiple otps are sent to the email at the same time and none is accepted by the app. Even logging in with the mobile number has bugs. Sometimes it accepts the otp, sometimes nothing happens on clicking the continue button.
1 person found this review helpful
Air India Express Limited
December 22, 2025
This is not what we want to hear from our guests, Aditya. Please share with us your complete details on our support channel https://www.airindiaexpress.com/support so that we can take a closer look into this.

Anirban Dutta
Full of bugs. Could not book flight. Unable to login, even after providing valid OTPs after multiple times. The UI design looks very cheap and the navigation is unintuitive. While booking the flight, it asks for logining first, but takes back to the search page but not loggin in page. Then I was never been able to login because of OTP issue, therefore not able to book flight.
37 people found this review helpful
Air India Express Limited
October 2, 2025
Hi Anirban, sorry for the inconvenience you're experiencing. After checking, we can confirm that our website and app are currently working normally, and no similar issues have been reported. This may be a temporary issue. We suggest clearing your browser cache or reinstalling the app, and trying again in a little while.