
Tanvi
Literally cannot even login. this is the most frustrating app I have ever used. It says invalid OTP when I enter the correct one, and even doesn't let me login using the password, the page just freezes. I booked a flight through the web and am trying to use the app for managing/checking in, etc., but it is completely useless.
2 people found this review helpful
Air India Express Limited
February 28, 2026
Hi Tanvi! We are sorry to learn about your experience. We have noted your feedback, and we will ensure to make necessary changes for smooth working of the application. Thank you!

Bellam Saikiran
I am extremely disappointed with my recent experience with Air India Express. Firstly, the Air India Express mobile app repeatedly crashed while I was trying to book a pre-meal option for my flight. Despite multiple attempts, the app failed to function properly, causing unnecessary inconvenience and frustration. To resolve the issue, I contacted customer support. Unfortunately, the experience was even more disappointing. Despite holding a Business Class ticket, the customer service representati
Air India Express Limited
June 28, 2026
Hi Bellam, we are sorry for the inconvenience caused to you. We request you please try re-installing the app and use the updated version. Further, please share the details via our support channel: https://www.airindiaexpress.com/support and we will surely assist you further.

Saurav Mitra
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absolutely worst Airline and absolutely worst app. A simple check in is so difficult, even with wifi connectivity. I had to try 6 - 7 times before I could check in. And, then a meal which was booked through Corporate booking got disappeared. I didn't even know of this until the crew in flight refused meal flat out despite having Corporate booking.
3 people found this review helpful
Air India Express Limited
May 15, 2026
Hi Saurav! We are sorry to hear about your experience. Please share with us your complete details on our support channel https://www.airindiaexpress.com/support so that we can take a closer look into this.