Firehouse Subs

Firehouse Subs

About this app

Order through the app, get mobile exclusive rewards, stay in the loop, and much more with the official Firehouse Subs app!
Specific features include:
• Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster.
• Stay In The Loop: Stay informed on new rewards, products, and more.
• Menu: Explore your Firehouse Subs favorites and discover our newest menu additions. Plus, you can browse item descriptions and nutritional information at any time.
• Find Your Firehouse Subs: Locate your nearest Firehouse Subs restaurant and never leave those subs cravings unfulfilled.
• Loyalty program: Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more!

Ratings and reviews

I've had nothing but bad experiences. Every time I've tried to redeem points, it's been a Problem. Employees don't know or understand how to redeem points in store. I also can't order through the app directly because no matter what payment method I put in, the app will always kick back an "Invalid Payment" error. Also, please add PayPal compatibility. At least, assuming that payment method will actually work.

This app completely sucks now. For the past two months whenever I try to order delivery from it the stores around me are listed as pickup only (even though they're delivery stores). It's done this for multiple people using different addresses as well. I have tried contacting online customer service but just get the runaround. All in all a very poor experience, especially considering how much Firehouse costs. Edit...in response to Firehouse's comment below. I just tried, same issue, not fixed.

Placed and order. It was processed and the app displayed the order ETA and information. About 10 minutes later the time hadn't changed. About 10 minutes after that I got an email saying the order was cancelled, only I didn't see it because the app STILL AT THIS VERY MOMENT lists the order in the works. We missed lunch because we didn't realize that it was coming to make some other plan!

What’s new

We update the FHS APP often to make the app experience smoother and more reliable. Here are some of the improvements you’ll find in our latest update:

Introducing Firehouse Subs Insiders, an exclusive program for Firehouse Rewards members. Opt in to share feedback, take surveys, and earn rewards points for your input.

Digital Gift Card Payment Method

Bug Fixes - Design Improvements.