Firehouse Subs

Firehouse Subs

About this app

Order through the app, get mobile exclusive rewards, stay in the loop, and much more with the official Firehouse Subs app!
Specific features include:
• Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster.
• Stay In The Loop: Stay informed on new rewards, products, and more.
• Menu: Explore your Firehouse Subs favorites and discover our newest menu additions. Plus, you can browse item descriptions and nutritional information at any time.
• Find Your Firehouse Subs: Locate your nearest Firehouse Subs restaurant and never leave those subs cravings unfulfilled.
• Loyalty program: Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more!

Ratings and reviews

I've had nothing but bad experiences. Every time I've tried to redeem points, it's been a Problem. Employees don't know or understand how to redeem points in store. I also can't order through the app directly because no matter what payment method I put in, the app will always kick back an "Invalid Payment" error. Also, please add PayPal compatibility. At least, assuming that payment method will actually work.

The digital online assistant is pretty bad and if you ask it to do something it can't do (like modify an order) it will direct you to contact the restaurant and then auto "complete" the help ticket. You cannot then open another ticket for the order even if the restaurant cannot edit your order. Thus you are effectively soft locked from making a necessary edit to the order. It's not the end of the world but it's kind of an obnoxious oversight.

Along with everyone else's complaints... since the app overhaul one thing that has stopped me from ordering multiple times is no longer being able to substitute meat/options when building a sub. update *4/17/2026* Now if your payment has an issue for something as silly as using an old card, it makes you wait 5 minutes before resubmitting, even if you change payment methods

What’s new

We update the FHS APP often to make the app experience smoother and more reliable. Here are some of the improvements you’ll find in our latest update: Bug Fixes - Design Improvements.