Am I the only one who never gets that confirmation email? I go to Whataburger way too much and never use the app bc I never get the confirmation email. Ive filled out the form about 5xs and it always says Ive already registered. When I do "forget pw" it informs me I never confirmed - resend confirmation? I say yes but it never arrives! And my email addy is correct.
App doesn't always open right away so I screenshot the QR code to scan at checkout. I'd say about 80-85%of the time I have to ask to use the app at checkout, and about 1/2 of those visits the scanner doesn't work. The rewards system is good, just wished WB would open up different foods such as Whataburger, onion rings, large drink, or healthier options like their grilled chicken fajita wrap. I'd REALLY like them to allow the use of multiple rewards on the same visit for bigger food items. Let's say 2 rewards will get you a double Whataburger any way you want it. And lastly, they should allow rewards to be used on their website for gift cards or other merchandise.
Whataburger got this one right! I love how I can pay, and be rewarded at the same time. On a budget, but still want the W? This ap is for you! With the ability to load up a dollar amount I know if I can go, or have to wait (unless I have a reward). However I would like to see electronic receipts (easy for expense reports) & the receipt survey with the free burger added to reward when completed.
Great app. Occasionally some issues with the server not working on the app, but I kept a screenshot of the QR code for that reason. Thinking about printing it out to keep in my wallet instead of having to use my phone. (Sometimes I'm in an area with a low signal)
It's more of an advertising app for WB than a useful app - it has their full menu, recent ads, and some in for about the food. The rewards are weak and really not worth taking ur phone out during ordering. Not worth the space it takes on ur phone unless u visit very frequently.
UPDATE - Some months later, same complaint. I go to use the app and I'm logged out. I'm standing in line in the drive up trying to get logged in and can't remember the password. 3 failed tries...locked out. Why? Just force a confirmation email and allow me to change password. Stupid...really. No other app I have locks my account for 30 minutes. I have a hard enough time remembering that I even have the app, but when I do it is usually after I've ordered in the drive up. So I go to bring up the barcode to get it scanned only to find that it has logged me out. After 3 failed attempts is locks the account for 30 minutes. So.....pick an easy password that you won't forget. I personally do not plan to pay with the app so I just want the rewards and it shouldn't be this much work.
Thank you, fans! Your recent feedback helped us with some key updates. We’ve made bug fixes to both the signup process and menu.
Plus, we’ve made it easier to rate the App, so keep letting us know how to serve you better, and we’ll keep doing it. Thanks again!
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