Love the layout, easy to navigate and love the free food after 5 visits but would also like to see some surprise offers every now and then (free milkshake, fries, or lemon pie) without having the 5 visits like a free Friday kind of thing. Could even throw in a free drink for Thirsty Thursday....
Hasn't worked for week's, tried to upload money and it took it out of the account but didn't show on the app, and says nothing but "oops we're having technical issues, try again later. I contacted customer support, got one response saying a new version was available, which I already had and I'm still having the same trouble.
I just left Whataburger and uploaded the App at home, and was disappointed to see I couldn't apply my visit. I have seen other apps where you scan your receipt making it a lot simpler than trying to make sure there are no connection issues. There were connection issues at the drive thru, and the service was not even offered. Please fix this issue and I will definitely give a better rating.
Pain to use, I've missed out on multiple in app scans simply because the cashier forgot to scan me before I paid, even when I had the app ready. A visit is a visit, visiting five times just for a medium fries is already relatively cheap as is. Apparently I have to visit many more times, in the off chance that the clunky and awkward scanning process is done right. Please fix this process to make it possible to scan after paying.
I have downloaded the app twice, it won't connect me no matter how I try to sign up. It says, lost connection, try again. I've tried at least 20 times, because I thought it could have been my phone. I don't even want to go Whataburger anymore because this app has been so useless and time consuming. If I was signed up, I now feel it'd be just as useless.
Love the option to get rewards for loyalty.... hate that the app takes FOREVER to load - seriously, if I don't navigate to the barcode before getting in line... forget it.
Made improvements that caused some accounts to have sign in and sign out issues. We enhanced our location schedules and reduced the overall app size.
Thank you for the feedback, we appreciate you using the Whataburger app.
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