AccountView by Alaska Communic

Alaska Communications ®

About this app

AccountView is your secure, personal portal into your services, statements, payments, notifications, appointments, trouble tickets, and more. The AccountView app allows you to stay on top of your Alaska Communications home and business accounts while on the go. Manage your ACS internet, voice and IT services all from the comfort of your mobile devices.

Billing and Payments:
• View and pay your bill
• View payment history
• Enroll and manage paperless billing
• Set up and manage Auto Pay
• Manage stored payment profiles

Manage your services:
• Submit trouble tickets
• Add or update services
• View account notifications
• Live chat support

Ratings and reviews

Support button literally does nothing. I downloaded it because their website says the app is prioritized. So I installed it, and it appears to be a browser that goes to their website, not a true app. I hate apps that are actually just a web browser that shows their website. UPDATE: I have to open the menu, and LONG CLICK on "support" to get a sub menu. This is worse than their website!

Internet has been slow (50.0 kbps while paying for 4.0 Mbps) or not working 3-6 hours nearly every day (90%) this month. Modem resets do nothing to fix. Can't use app to report ticket because the app instantly crashes. Uninstalled and reinstalled to current version and still crashes.

My app was working fine and able to pay my bill on time, and since this upgrade I haven't been able to log in with my info. Tried the forget username and password route, didn't work, no response. Also tried calling cs number, nothing but a 20min hold. Just emailed them and supposively have a representative contact me within 72hrs. Its ridiculous.

What's new

Directed to the new system