
Michelle Ong
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this is a good membership to join but there are major flaws in the app. firstly I referred 3 others to join but was not credited the 1000 points for each as indicated. After playing the word games on 2 consecutive days, my points are also not credited. lucky spin points are said to be credited within 7 days. shall monitor this. wrote in several times via email but no reply. the service team is unable to resolve any issue. I have written in repeatedly to no avail.
19 people found this review helpful
Al-Futtaim Group
October 3, 2025
Hi, thank you for your feedback and for being part of our membership. 🌟 We’re sorry to hear about the missing points. Please share your details with us at help@mybluerewards.com
so, our team can check your account and assist you in resolving this issue.

ibrahim elmaghraby
Very disappointing experience. After the latest updates, the app has become even more confusing. Points are often not counted correctly, and the option to convert points to the wallet suddenly disappeared without informing users. Now points seem to be limited to unclear and mostly useless offers. The system has been unreliable from the beginning, and many users report the same issue. Transparency is seriously lacking. Be careful before investing your time in this app.
18 people found this review helpful
Al-Futtaim Group
March 11, 2026
Hi, thank you for sharing your feedback. We’re sorry for the confusion and issues with points or missing wallet options. Our team is continuously working to improve the app. Please contact us at help@mybluerewards.com
with your registered mobile number so we can review and assist you directly.

David Cheng
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It looks like the failed to load problem wasn't due to the App after all. With the device over-heating to over 45C during use and Apps became very sluggish at a later stage, it was apparent that either a faulty file system or OS was the cause. After migration to a new device all Apps ran fine. The original device was factory reset and fixed.
9 people found this review helpful
Al-Futtaim Group
February 3, 2026
Hi, we’re sorry for the trouble you’re experiencing. It seems like a recurring startup issue. Please ensure your app is updated to the latest version. If the problem continues, contact us at help@mybluerewards.com
with your device model and app version so our technical team can investigate and provide a permanent solution.