
Sohail Ali Zeb
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Huge downgrade – points are now useless: The recent update ruined the rewards system by removing the point-to-wallet credit conversion without any warning. Now, points only "buy" vouchers for partner brands that were previously free, meaning you’re now paying points for discounts that require a purchase. Total lack of transparency and a massive step backward for user value.
3 people found this review helpful

ibrahim elmaghraby
Very disappointing experience. After the latest updates, the app has become even more confusing. Points are often not counted correctly, and the option to convert points to the wallet suddenly disappeared without informing users. Now points seem to be limited to unclear and mostly useless offers. The system has been unreliable from the beginning, and many users report the same issue. Transparency is seriously lacking. Be careful before investing your time in this app.
13 people found this review helpful
Al-Futtaim Group
March 11, 2026
Hi, thank you for sharing your feedback. We’re sorry for the confusion and issues with points or missing wallet options. Our team is continuously working to improve the app. Please contact us at help@mybluerewards.com
with your registered mobile number so we can review and assist you directly.

ENTESAR A.
They have good offers, but places don't tell us they have Blue so we can use it. I found out I lost thousands at Lexus, for example, because I didn't know and they didn't tell me.