Valia
I like the app, it works well to avoid having to call Amtrak. They recently changed some of the options, but it still allows for the flex I need when booking, changing or canceling. My one issue is that when you're in the middle of booking, they allow for the fair to change and you have to cancel the whole thing and rebook. It would be much better if they showed which leg of the trip changed and give me the option to agree to the new fair or pick another option so you can complete the booking.
Eric G
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Pretty much useless - I log in, select my city and destination and keep having to click through errors. On the rare occasion you get to the end, it won't process payment because I've been logged out at some point and it wants me to restart. I travel frequently, and when I'm running through a station to catch a train, but then have to stop and use a kiosk, it makes this app useless and infuriating. Update: On my own I decided to uninstall the app and reinstall. It appears to be working now.
4 people found this review helpful
Jeffrey Holmes
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Works extremely well to book trains and make changes! It would be nice to be able to make changes and if the fare is more, be allowed to use points to pay the difference. My only complaint would be that train status updates are slow. There are many times that the Train Status in the app is different than the Display in the station. Also the text notice for the gate/track is delivered when I'm already standing on the platform.
17 people found this review helpful