The app is good in that it accurately mirrors the Amtrak website. The bad news is the website is poor. The multi-city tab must've been created by someone who's never traveled by any means other than a train. The user should be able to enter a departing station and an arrival station, and then be able to select from available itineraries. I want to take the train from Kansas City to Fort Collins. I don't know if it's a multi-city route or not (aren't all routes "multi-city"?). The app says I can't get there from here. Why is Fort Collins listed as a station that you can't get to? I see it's a bus route, but how do I get there?
Missing important features The app works well as long as you pay full fare and purchase your tickets via the app. However, there is no option to search Smart Fares or other specials while using the app and if you buy your tickets (while logged into your account) on the full website, the app does not sync to acknowledge your trip, including that there is no way to add the trip to the app once you look it up with your reservation number. It works as far as it goes but there is much that could be added to make it top notch.
Not great, barely functional App needs work and more importantly needs to align with the Web site. Quite a bit of detail doesn't match up, especially with my account, rewards, etc. App also need ability to book travel with points. Lacks integration with Amtrak Rewards so your info doesn't get refreshed or updated properly.
Crippled App :( The station lookup is a giant list and you have to scroll through every station in the entire country to find a station code. If you do know the code you want, you can't enter it manually. The map lookup has no search feature - enough said. When you finally enter the station codes you want, out only returns purchase/pricing info for business or first class. On the bright side, it would be nice to have a digital ticket vs paper ... if you can buy the one you want.
Somewhat works It gets the basics done with a little help from the user. It is almost always out of sync showing previous trips, have to search upcoming trips each week to find current reservations. And my account status is hopelessly out it date. Just like everything else about Amtrak, it is functional but far from good.
Great app Got to a station without a ticket office only to find the kiosk wasn't working. A bit panicked my wife suggested we try this app. Within 5 minutes had our tickets and our trip went as planned. Easy to use, and it's nice to know if the train you are waiting for is on time.,or if not, when it is actually expected.
• You can now purchase tickets in the app using the Amtrak National Student discount. It's available on the passenger information screen alongside other Amtrak discounts.
• The app now automatically identifies your credit card type during purchase.