
Doug Fox
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Had to upgrade my dvr unit because I'm upgrading the cameras and I got a PTZ. The app will only move the PTZ the full motion- if you want it to go up, it goes all the way up, right - All the way to the right, etc. I've changed the PTZ speed, tapped the button, tapped the direction arrows - nothing helps. The other non PTZ cameras have no issues with the app and function as they always have. Just the controls for the PTZ do NOT work
8 people found this review helpful
Zhuhai Dayu Electronic Commerce Co., Ltd.
August 19, 2024
Dear customer, thank you for choosing ANNKE product. And if you have any question, drop us an email at support@annke.com Best regards, ANNKE

Guerra
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Need a way to download videos in bulk or at least sections. This is not available in app or desktop version. Having to manually record any times needed for archive is not a viable option. Also, there is no option to watch at faster than real-life speed on app or desktop. Add these essential features, and I'll change my score. If not, I will eventually have to buy a new system and will not purchase Annke ever again due to these limitations. I HAVE ALREADY REACHED OUT TO TECH SUPPORT DIRECTLY.
28 people found this review helpful
Zhuhai Dayu Electronic Commerce Co., Ltd.
January 30, 2023
Dear customer, thank you for choosing ANNKE product. And if you have any question, drop us an email at support@annke.com Best regards, ANNKE

wh1skey7even
I have been using their service for over 5 years now. Everything works well to do with looking through the cameras... zooming, night vision, etc., except for the email notification... the most important feature! It stopped a couple of years ago, and I now use a different system. I tried every trouble shooting idea... nothing. It never alerted me again. I reset and used a different email... nothing. I was very happy with it up until then. Now it's a critter watcher.
9 people found this review helpful
Zhuhai Dayu Electronic Commerce Co., Ltd.
December 18, 2023
Dear customer, thank you for choosing ANNKE product. And if you have any question, drop us an email at support@annke.com Best regards, ANNKE