I got an email appointment reminder today for my youngest and this app was attached in the email to manage info from the pediatricians office. My first thought was awesome! I can manage both kids' appointments from an app and see their info and it'll be awesome. Well that's not the case. I went to the app and it would only log me in with my oldest and wouldn't even find the youngest which who I got the email for in the first place. So bizarre. I'll just stick to putting their appointments in my calendar and getting on their patient portal if I need to. Not worth my time. Good try though =)
I really appreciate this app ; it is extremely helpful WHEN ACCURATE. I use the term accurate due to the fact that my meds are consistently wrong. My meds are often wrong due to lack of updates . I also have talked to nurses, aids, and support staff who have no idea what Healow actually is! I have to show it to them on my phone! Please share the knowledge of the Healow existence and train staff so that Healow can be fully utilized for patients and family. Thank You! Pamela Nelson
It is easy to use. I haven't tried out Tele visits. I feel like my health privacy is taken seriously. I like being more connected with my doctors office. Im most interested in the function that connects health tracker data with my doctor. I took off stars because the sample screens show connecticity with Garmin, but that isn't actually available in-app. Pretty disappointing.
Can't tap back and exit from the login screen. If you accidentally open the app, then you MUST login. This is especially troublesome if the app can't connect. Then you're stuck unless you kill it off. If I didn't use this to connect to my doctor's office, it would have been deleted long ago. It does work allowing you to view your lab work and send messages to your doctor. Can't seem to request appointments through the app.
I've been told that this is the best way to get a hold of your doctor. In most circumstances it is. The problem that I have is the nurses do not reply. They do not let you know when a situation has been handled or even if they have looked at this message. It can be very frustrating because they say they don't want you to call in and they prefer this method but there is no communication back so frustrating!!
It's super convenient, and I only have a few complaints. The notes function for appointments only seems to work for upcoming appointments. I'd been noting several things I wanted to mention during my office visit, but the appointment disappeared in the app after the start time, and all my notes were gone. I also wish I could view the messages I've sent through the app. It only shows me the responses.
● Version 5.3.0
• Our updated healow app includes TeleVisits, letting you see your doctor without leaving the comfort of home. Contact your provider today for more details on how to get started.
• We’ve given healow a fresh look and feel to provide a better user experience and easier navigation.
• We’ve made several quality improvements to ensure healow continues to deliver the healthcare information and functionality you need.
● Version 5.2.3
• General bug fixes