Doesn't work The idea is great but the functionality sucks. I am very computer and phone savvy and I have had nothing but trouble with this app. Took 20 tries and for the doctors office to reset everything before it would let me in. Every time I open it to get in and look at it something doesn't work. They send me emails that I have a visit summary and I go to look at it and it is not there. I like the idea and think that if it worked, for one, and was easy to use that this would be a great way to manage your visits.

My husband and I signed up for Patient Portal some years back. With each medical visit, we have to end up phoning in for assist in retrieving any info that we should have access to. To my best memory it has NEVER worked as promised. Even with the Help line, it did not work. The only portion that seems to work fine is the complaint department.

Stopped working right & customer service is deplorable I can still access my records but I am unable to access my family's records now at all through the app. When I brought the matter to the customer service staff I was essentially told that my family was still connected to my account and I must be using the app incorrectly. I had even attached several detailed screen shots of the issue as well. I asked for the issue to be escalated after several emails with no resolution, I haven't heard from them since.

Very frustrating! I've used Granger's Patient Portal for the last two years with no problem whatsoever, but this new Healow? It tells me it is installed but won't let me sign in online or on my phone. I'm very disappointed!

NO! I would not! I cannot even figure out how to get logged in. The fact I am trying to see a cardiologist might clue these people that I am old and find the use of apps difficult. I would like to stick them with a typewriter and carbon paper for a week and see what happens.

Cannot Use Messages Feature The app is amazing. We utilize it to communicate with our Dr, but I cannot open messages to read. I see the message title but without being able to see the message body, communication is impossible. Please fix...

THIS APP DOES NOT SHOW UP ON MY COMPUTER ANYWHERE EVEN THOUGH IT SAYS IT IS INSTALLED. IT GIVES NO PLACE TO REGISTER A USER NAME BUT YOU CANNOT GET INTO THE PROGRAM WITHOUT A USER NAME OR A PASSWORD. YOU HAVE A PROGRAMER THAT IS MAY BE IN TOUCH WITH PETER NORTON BUT HAS NOT IDEA HOW TO COMMUNICATE WITH THE GENERAL PUBLIC. I LOOK FOR THIS APPLICATION TO FAIL MISERABLY.

Frankly, this is so user unfriendly, I would never recommend it - I cannot even find where to put my husband's user info and now i will never do it, I am going to remove this from my computer. It deserves not one star but it will not let me submit unless I give a rating. One star for the concept.

Fails to meet minimum expectations My Dr asked me a question via a message, and I answered it on the Windows platform. When I wanted to double check on what I said on the Android app, I had to leave the app and go back to Windows because the message thread isn't displayed in the app. Pretty much useless. I'm not even bothering to waste my time learning what else this.app.fails.to do correctly. A big fat F from this teacher.

App doesn't work! Used to be great, but not cannot access my account anymore. Keeps telling me that my session has expired, has me log in & wants me to create a new pin. Enter new pin and tells me it's invalid. WTF!?? Fix this s**t so we can use it.

Very poor app I asked twice for a password recovery. Twice was sent a link that had already expired. It was supposed to be good for 48 hours and wasn't good for one minute. Also, my doctor's office(who suggested the app) is not on their list. I searched by city and state, it gave me a list for a completely different city. Searched by doc's name, he isn't on their list.

It's nice but could be better It won't connect with Fitbit. I can't make appointments through it, even though I can in the patient portal online. Lots of pieces are more cumbersome than they need to be.

Features I see are limited I am not sure if it is the app or what my doctor has setup for me but my app does not have the features indicated. For example, I do not see past appointments. How do I get to see these?

I would love to be able to use this app. It looks pretty. I utilized the code provided by my health clinic. I log in using my current credentials. Then it presents me with a page that looks like it's asking me to create a new password. I don't want two passwords to access the same information so I use my current password which is similar to: yXTHjTN%17dY. The app then tells me that this password is very weak and to try again. It does not provide guidelines for a password of even a "meter" gauging your password strength I've seen on other sites. Hey devs...when you set a password requirement how about you share that with the password creators? Step up your freaking game. Maybe spend more money on developing the product than selling it to health service providers.

Broken The app has been broken for at least today and last night. I am unable to cancel an appointment (and calling my office to cancel is a nightmare). Also tried going to their website on my mobile device - seems broken, as well. If the app ever gets fixed, I'll update my review. UPDATE: A week later, the app is still broken.

Great idea Love the idea, if only the health care practitioners would put all of the information in! Test results, x-rays, etc, are rarely put in, neither are diagnosis', (tests ordered section would be handy) ...appointments are updated immediately and I find that VERY HANDY. Would be good to have my other doctors have access as well, so far, only doctors associated with the one hospital are connected.

Not good Unable to log in. Stating at this time I cannot log in and to try later?? MD office has reset my password twice and I have reset it 4 times. When logging in with new password, I get this error message??

HEALOW It is a good app, l guess?? Never can find my Dr.! When he's listed! Won't Let Me In!! Gonna call office SOON!! Updated 9/3!! Haven't tried in awhile but Will!!!

Doesn't really work This app doesn't do much for me. I always get emails saying to go to the app for a new message or bill and never anything new on the app. Now it won't even let me in.

If it's not broken, don't fix it! My daughter's account has a message but I get an error message "can't perform single login" which is irritating. Also, if you won't give us the old interface, at least give us the old icon. The new one looks too much like every other app's icon. The multiple colors were better. I used to love this app. Why did you mess with a good thing? UPDATE: Now I can't get some of my messages to be marked as read. Also, still has ugly green/blue migraine-inducing icon.

Horrible Don't Install Had to install the app over three times because every time I try to log in or find doctor or practice it say no results found at first I thought was my service or location but it's just the app after reading all bad reviews I'm definitely uninstalling

This is the most unfriendly process I have ever tried to use. I will stick to the old way. I can't imaging forcing this program on people that aren't very computer literate.

Great way to communicate health It would be nice to see Sent messages, as well as replies from Office! I sent message but they say didn't get it and I can't verify or resend it. Not only can I track my health stats, I can contact my doctor's office with questions, requests, see appointment and other info.

Not worth the headache I can't get it to let me log in. Been trying for 20 minutes now and I don't have time for this. It's much easier to just call the office - this app is not worth the headache.

I cannot find any place to set up my account or to sign in! Very confusing.

There's something wrong with the app. The app won't let me log in.

App for Android is garbage Selects wrong drs office option every time even when I try to select mine. Won't open properly? Disappears ad soon as I go to my home screen or try to look at another app. Please fix.

Why do I need the practice code when I already have an account? This app sux. Save yourself the trouble and use their website instead.

Not fully functional 1) Option when manually inputting weight to permanently set height 2) Cannot enter when taking medications

Junk Just like EClinicalNeverWorks. Maybe someday they all will quit marketing vaporware

Why ?? Wont even let me type in birthday its totally messed up you need to fix your app please

HARD TO USE HEALOW VERY DIFFICULT TO OPEN MY MEDICAL ACCOUNT WITH VIMA IN MISSION,TEXAS

No issues here There are quite a few single star reviews and I don't get it. I installed it yesterday and everything works fine.

Totally sucks. Poor design. Not intuitive. I know about these things. Useless to me.

Doesn't Work It accepts my PIN and doesn't advance past the PIN input screen. Android S7 Edge.

Sucks I requested a new password the link was emails @ 1004 i clicked the link at 1005 it said the link was expired so i opted for text, once i was able to chance the password i had to enter a 4 digit pin redid that & it said session expired twice basically i cannot access the app

Cannot get this on my tablet an I have it already on my phone. What is the problem. Already have pin.

Like others, I cannot find a page to log in, even though I thought I enrolled.

Its keeps failing everytime I try to view my results!

What a mess! I got records for someone in Mass. Wrong medications etc.