
Zain
Very poor customer experience. I mistakenly booked a ticket two hours earlier than my departure time and contacted customer support right away. Despite this, they refused to change the timing and forced me to cancel the ticketinstead. On top of that, 30% was deducted as a cancellation fee for a simple timing mistake. This is extremely unfair and not customer-friendly at all. An app like this should allow minor corrections or at least show some flexibility. Disappointing service.
37 people found this review helpful

Akram Muflih Ansari
After the latest update, my account was logged out automatically. I tried using the “Forgot Password” option, but I’m not receiving any OTP or password reset SMS. I also tried creating a new account with a different number, but no OTP was received on that number either. Unable to log in or register. Please resolve this issue.
5 people found this review helpful

Taha Rehman
Very disappointing experience. The payment system on this app does not work properly, making online booking completely useless. I tried multiple times but the transaction kept failing, which forced me to reserve my seat at the terminal. Unfortunately the staff was unprofessional and did not know how to speak respectfully with customers. Such poor service and technical issues make the whole experience frustrating. Please fix the payment system and properly train your staff.
5 people found this review helpful