The help feature is useless. I have been trying to contact Uber for an issue so many times. 1st thing they don't have a call centre. 2nd thing the help feature in their app is just a dummy option which does not work. I have raised several tickets but have not received even a single response from their side. Uber I hope you are listening, I still havent received a response and I require assistance. Please contact me.
When I open the app sometimes it's blank I have to keep re-downloading this app just to get the app up and running properly. The navigation that they use is a joke. The same location that used to cost me 5 to 6 dollars cheaper they now charge me more. They also send my driver on a different route. I keep having to tell the driver where to go.... It's very annoying
Is cancellation fee always charged to the customer? Even the cancellation is caused and made by the driver? I know it still can be cancelled by customer but why you waste his time for somebody else's mistake. Sometimes i just paid the fxxking fee and don't want to waste my time any longer. Fyi, i never cancel my trip unless the driver is asked me for and for a really good reason.
I hate how they take advantage of you. It is unbelievable this whole deal with surge prices. It is imposible to take my kid to school on time when my car is at the shop because it is always 1.8 or 2.9 or 3.3 today. Why would I pay 3 times what one trip costs it I have to use your service for a few more days?
Dear uber, please note that some drivers are giving less than 5 stars to riders just because their own ratings are below average. Please tell me how do I report such things through the app. Please expand the list of standard issues to cover the small tricks played by the drivers
Uber, till last month I have tremendous experience with you. But now it's coming with lot of bugs in Uber app. It hangs a lot lot. To reproduce from main screen go-to payment option then go back to main screen. Now just click on menu option...it just hang and you have to kill the process to come out of this. Please fix it. Since I am using Uber everyday it's not good
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