
Fathma Dwi
I always have horrible experience with this app. I never face any issues with XL Priority before, but once it becomes myXL, the app really turns into something impractical and bothering. Constant crash, bug EVERYTIME, and after not responding eternally, the app suddenly closes by itself. I can't even buy a booster or get my bill. I thought it will be better once it gets updated, but it becomes worse than before. I tried to clear its cache and even re-install the apps, but NOTHING works. IT SUCKS
291 people found this review helpful
PT XL Axiata Tbk
May 27, 2022
Hi Fahima Dwi, I'm sorry if anything makes you uncomfortable. If you are still having problems and so that Maya can help further, please contact Maya via Twitter @myXLCare, FB @myXLCare, or go to Livechat at www.xl.co.id. I hope the information helps. Let's help Maya become better, by changing the myXL app rating to 5 stars. :) - #M564

Jovita Amanda Santosa
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Before this update, the user experience is already less than stellar; slow to open and the lagging is even slower; unresponsive to touch despite being the only app I'm opening. The recent update renders this app utterly and completely useless; it results in "app has stopped" within two seconds of opening. Uninstalling and cleaning cache have proven unhelpful. Developers, do fix this issue immediately. Do keep in mind not all of your customers have the latest smartphone model.
133 people found this review helpful

Elsa
Crash, loading, blank page and then says that my internet conection is the problem, wich is a lame excuse to their bad development of the app. This app is getting worst, it's always slow respon and now the XLSTORE and XTRA COMBO PLUS page is unable to show, as the result I can't buy the package I usually bought. I've complained to the Live Chat, they always recommend to clear the chace, uninstalled, clear data and bla bla, but for the love of god and anything holy, it does not f worked.
PT XL Axiata Tbk
July 1, 2022
Hi Elsa, sorry for the problems experienced, your input will be an evaluation material for us. If there are still problems, you can contact Maya via Twitter @myXLCare, FB @myXLCare, or go to Livechat at www.xl.co.id. Let's help Maya become better, by changing the MyXL app rating to 5 stars. - #M569