Albert Z
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The new update has a terrible "transaction activity" page. A very big colored square with the first initial of the company was put at the beginning of each transaction. This leaves no room to see the full name of the company. We dont need cartoon squares in our purchase history. We need to be able to see the names of who we purchased from. At least give an option to turn it off. There is now a noticeable lag on loading this page.
Barclays US Bank
May 5, 2024
Hi, Albert. Thank you for your review. We're sorry to hear about your experience. To document and provide further guidance, please contact our Social Media Team via Facebook or X. In your message, you can mention that the App Review Team has requested you to get in touch. Thanks, Jeric
A Google user
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Originally the app worked well; was quick on login, easy to use, and accurately/ promptly updated my transactions and payments. Now, the app takes an extended time to open, an extended time during login, stalls, crashes, and doesnt promptly update transactions or payments, causing the balance to reflect a number that doesn't accurately show all charges vs payments. Hopefully these bugs will be corrected soon.
99 people found this review helpful
Jennifer A
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I like to use my biometrics to login quickly and for the convenience of not having to remember my password. However inspite of enabling it each time I go to the app, it gets turned off after I log off with an error message that they're not able to save my biometrics. It's inconvenient for me and I find it not user-friendly. Update: I received a response from the development team. By reinstalling the latest version, my biometrics login works. Thanks!
75 people found this review helpful
Barclays US Bank
January 3, 2023
Hi Jennifer, We are sorry to hear you are having issues with the biometrics of the app. A new update was released, so we kindly ask that you please delete and reinstall the application. We hope this helps. Thanks, Amelia