![](https://play-lh.googleusercontent.com/a-/ALV-UjXapG1qJPj8u7EIlHhmlgusOJK_c5DWOzn4YayGEMUPWHUFcOJ9Mg=s32)
Paige Vargas
When I've tried to open the app over the last few weeks, I've just been getting a spinning circle for ages until it times out. My phone is updated to date, I've uninstalled/reinstalled the app, restarted the phone, cleared cache/data with no success. Now it's a continuous "unexpected technical error". The app was great back when it worked, even if the physician finder feature wasn't updated.
![](https://play-lh.googleusercontent.com/a/ACg8ocIpg5IvbZWl3qB17zGvECLK8mSgAwVqtLulw0EUux8R-CYGH1hW=s32-mo)
Lawrence Lamp
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I found a workaround for "unable to login". If the display size on your phone is set to "Large", the app will not allow you to log in. If the display size is reset to "Default" the app works normally. You may then reset the display size back to "Large". On my phone display size is set by going to: Settings - Display - Advanced - Display size. This will vary depending on which version of the Android operating system you are using. I've notified BCBSM tech support about this problem.
122 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXt_ditNJsf2WMXrwWpJAkMdQh175UKs23aP3i_BgOvq-KVyXc=s32)
Justin Wilson
I don't have reliable access to a computer. This app is fine except for the most important things such as making payments to keep my insurance! I click on "pay your premium" and am met with a never ending loading screen. Luckily I found out I can pay on the web page through the Google app, but the point of an app like this is supposed to be convenience and unfortunately it fails.
51 people found this review helpful