
Julie O'Donnell
I didn't think I've been able to use it yet! There is always some type of glitch. Today I've not been able to log in, I am unable to even type my username in. I have dumped the cache several times, force stop, and uninstalled and reinstalled the app. I always have to wait until I can look g in on my computer on the website. very frustrating!
4 people found this review helpful

Ꮪꭵꮮꮙꭼꭱ Ᏸꭹꭲꭼꮓ
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This app is ALWAYS "under maintenance". I have never been able to login. Now the website gives me an error when I try too. I have been trying to login on two different devices to pay my premium for the past 20 minutes and have made multiple attempts in the past 3 weeks all met with an error or "under maintenance". Now I look to see if it just needs an update and I'm met with "This app isn't compatible with your device anymore." Seriously???!!?
5 people found this review helpful
BlueCross BlueShield of Tennessee
February 2, 2026
Thanks for reaching out. We’re sorry to hear you’ve had a negative experience. If you’d like to provide more information or to speak with someone about these issues, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.

Cindy M
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I would give 0 stars if I could! Beware of paying on the app. I paid 1 bill(the first one after downloading) on the app and 2 months later I just had to pay a collection agency because my payment was NOT accepted and returned. I just got the refund following a email. I had no reason to believe it wasn't paid. I thought this was a wonderful idea. I was completely wrong. I hope no one else has this issue. Please check with your billing provider before checking it off.
135 people found this review helpful
BlueCross BlueShield of Tennessee
February 9, 2022
Thanks for reaching out, Cindy M. We’re sorry to hear you’ve had a negative experience. If you’d like to provide more information or to speak with someone about these issues, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.