Used to work great. Now, every time I open it, I'm greeted with "We're sorry, something went wrong. We're having trouble with the connection." The app is then unusable. This happens on both WiFi and cellular data, and clearing cache or clearing data and logging back in have no effect. 👎 It's an app problem specifically because the site works fine in both Chrome and Firefox. Maybe that's the goal? To push people off the app?
265 people found this review helpful
The issue I have with the Best Buy app is with how poorly optimized it is. There are so many issues with the amount of ads and the amount that has to be loaded from individual pictures, descriptions, prices, etc., that the app will frequently not load more than half of a page. Literally everything is loaded individually. I haven't had this issue with the Amazon or HEB apps. This is on a Samsung S8+ with either 5G or with Gigabit WiFi. Please optimize your app.
59 people found this review helpful
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(Update): Crashes a second or two after booting to home screen while loading ads/sales/etc. I can safe the app from crashing if I view any item as soon as it opens, but it'll crash as soon as I return to home. Will restore original score when resolved. (Original) A good app, but has some issues. Navigating deals isn't as easy as it used to be. App rarely shows me logged in on home page even though I am.
146 people found this review helpful