BetterHelp - Therapy

49.7K reviews
Content rating
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About this app

BetterHelp is the convenient way to get professional help from a licensed therapist. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

• Over 20,000 licensed, accredited, and highly experienced therapists
• Match with an available therapist who best fits your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your therapist or use the secure messenger
• Gain access to constructive, educational group webinars

Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

There are over 20,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

After filling out our questionnaire, you will be matched with a licensed therapist based on your needs and preferences. You and your therapist will get your own secure and private “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
Updated on
9 Apr 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

48.8K reviews
Franchessa Meza
6 April 2024
I really like the service, but the last couple of updates to the app have made typing in the journal incredibly difficult. The space isn't moving up, so I can't see what I'm typing after the first few lines. The keyboard hides it and then switching back and forth from keyboard to what I've typed is challenging and I constantly get the cursor in the wrong spot. Please fix this. The biggest reason I use this over other options is for the typing.
12 people found this review helpful
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BetterHelp - Therapy Made Easy
13 April 2024
Hello there, thank you for sharing this feedback. I am sorry to hear about these technical troubles and have reported this to our team! To discuss troubleshooting options, please contact us at We are working on a solution and hope you'll re-consider the rating once we fix the issue.
Jeff Pater
2 April 2024
This is an incredibly accessible service. being able to choose a therapist with the right qualifications and read feedback from happy clients with similar issues was more helpful than I could describe. within a week of signing up I was able to find a therapist who feels like the perfect fit. If you've struggled finding a therapist who feels like the right fit, this is an invaluable option for affordability and ease of changing therapists on the fly to get to the right fit. Couldn't be Happier!
16 people found this review helpful
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Nooreen Rahemtullah
16 February 2024
My therapist is great and so are the group classes. But the app is garbage. Constant freezing, everything I open it I'm always asked to relogin, accessing the schedule for group classes is hit or miss (sometimes it shows all the classes and filters by date and other times it doesn't). I don't think I'm getting the best value cause of all the bugs.
92 people found this review helpful
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