
Kellie Ely
The new update to the app has made ordering what should be a simple drink so unbelievably complicated!!! I will literally never be using the app to order a drink ever again as long as I live. Why do you have to scroll through hot drinks, iced drinks, and frozen drinks? That is literally so annoying and I wish there was just an option on the one drink to choose hot, iced, or frozen, how it used to be.
9 people found this review helpful

Michelle Shepardson
Every time I order a drink through the app that has sugar-free sauce it is made with regular sauce. Workers say that they can't see on their end that it says sugar-free, so I should write a note in the app. There is no note section for me to write a note to them telling them I want sugar-free. This app needs fixed or workers need education on the output format. It's a waste of money, time, and product. Also, I'm annoyed that I can't get what I want because the app has a glitch.
2 people found this review helpful

Nicole W
Since the update, they took away the "secret" menu and only have 36 latte options. I have tried to save my favorite drinks under the favorite section and they won't stay. There should be a comment section so you can specify if you want the coffee sauce as a garnish or in the drink. I absolutely hate the new version of this app. it needs to go back or have some serious adjustments. Some of the customization options don't even make sense. The baristas also hate it.
10 people found this review helpful
Biggby Coffee
September 24, 2025
Hey Nicole W, thanks for your feedback. We are working on a menu update that will allow you to further customize your items as we definitely want you to be able to order your favs! If you're still having issues adding drinks as favorites please send a message to our support team at feedback@biggby.com as we'd love to investigate this further!