
Eduard Telegan
Alright, I'm customer for about a month now, I'm gonna be the most honest and straight guy with everything about the bank and app. 1. I would like to not have problems with the card, work only with a few shop's and taking cash is forbidden :(.. Also the card, I suggest that the IBAN could be a little bigger on card, it's hard to read.. also the CVC can be in the app.. 2. The app needs more details, like the time when I pay, and the option to accept or refuse a direct debit if I want.
3 people found this review helpful
Hi, thank you for your honest and detailed feedback. We will take your review into consideration for improvements. 💜

J S
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I can no longer access my account. A few weeks ago it was working, but as of yesterday when I login there is a message "Invalid recaptcha token". This has coincided with an email saying "Nuri is closing down due to insolvency". So I cannot access my funds anymore and no way to contact Nuri support? This is terrible! --- Update: I can now access my account.
4 people found this review helpful
Hi JS, Thanks for your honest words - we highly appreciate that! We’re sorry to hear you’re experiencing issues with the app, but good news: Our colleagues from the product team are already working on it and you should be able to login without any problem very soon. Have a great day! Your Nuri Review Team

Hala Bajani
I have been trying for the last 5 days to get my app identity verification. Sometimes it does not connects, some others it connects me to an agent but they cannot hear me although my network connection is excellent. 5 times i uninstalled and re installed the app. Still hanging. Wrote an email. Got the same message back: go theough the app. Giving up. Too bad.
6 people found this review helpful
Hi Hala, the verification is done by IDNow, a third party. They are experiencing high call volumes which has increased the waiting times to be connected to an agent. If you stay on the call, you will be connected with the next available agent. Your Bitwala Team