
Steve Smith
Hooked up to my smart trainer, heart monitor, and tablet fine. However, it appeared that there was only one scenario I could participate in before paying for a subscription. So, I tried that one. It was supposed to be hard, but I couldn't reach the desired zones without putting the bike in the highest gear and pedaling at a ridiculously high cadence. Something is wrong with the power feedback. Uninstalled the app and requested my account be closed. Should provide some way to test the apps features, etc without having to create and account only to find out the app doesn't work. Two stars because I have seen worse.
4 people found this review helpful
Hi Steve, Thank you for your review. We are very sorry to hear that you've encountered some problems with the app. Please send us more details regarding the issue encountered at https://support.bkool.com/hc/en-us/requests/new and we will gladly assist you. Hope you have a great day ahead! Bkool Team

Mickb
- Flag inappropriate
- Show review history
Trainings great, lots of choice. Dec update fixed display problem with Android TV box re filter for classes. Update Jan 2023 seemed to have created new issues but re-connect to rebooted router/cleaned up box data/reinstalled app. Run fine since. Seems needs bit of regular maintenance to keep running smoothly! Best it's been with Tacx Neo trainer but mileage still not sent to Strava so -1 star! Reply 25/1/23 "This feature is not yet available, we hope to be able to sync that data in the future."
10 people found this review helpful
Hello Mick, Thank you for taking the time to write a review about us! Please send us more details about your Strava issue to the following link: support.bkool.com/hc/en-us/requests/new?ticket_form_id=360000021366 and our Support Team will assist you as soon as possible. Have a great day. BKOOL Team

Oded VanHam
The app has potential, but the main feature doesn't work. The video streaming kept cutting out. I have a strong and very fast WiFi connection, but I kept having to pause the workout to let the streaming catch up. That would fix it for 2-3 minutes, and would need to pause again. At least the workout continued when the video stalled, but not of course when I paused it. I also don't know what the '00 or '59 in the workout names was referring to.
4 people found this review helpful
Hi Oded,
this problem should be fixed in the current Beta version. Please join the Beta testing group to check it out:
BKOOL Cycling (simulator): https://support.bkool.com/hc/es/articles/360055977291--C%C3%B3mo-formar-parte-del-programa-de-Beta-Testers-de-BKOOL-Cycling-
After joining the program, we will send you further instructions.