I liked using the app until I filled up my car and should be charged $60. Instead you take out $125 off my bank account saying you'll release the rest in a few days? What's up with that?
Worked great initially but had constant issues in recent weeks with messages "something not right...." Uninstalled and reinstalled on several occasions. The last 3 times I've tried to use in order to take advantage of the 13 cents a litre offer it has failed!! Really poor form sort it out!!
Had some trouble with App. BP contacted me by phone and helped me sort the issue. Great service. Love being able to pre-order my coffee
Love it. I won't use other petrol retailers now!
So I have a problem with my account which I hope someone can solve for me. I have a login for Wild Bean Cafe cause I have keytag. But when I try to use that login on the app, it keeps coming up with "Something's not quite right. Check your login details and try again. Or sign up now, it's easy." So my question, do I have to make a BP account for the account? Cause if so, that's pretty dumb. Cause then how would I know the account is connected to my wild bean account, if it even can. Theoretically my login for my keytag should work.
Confusing to use - no guide on what to do. Do you refuel first, then use the app or use the app first? Not intuitive. Should be as simple as filling your car, launch the app, select the pump # and click pay. Pity.
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