The app (and the BPMe service in general) is very useful and time saving. However, I encountered two issues which both showed some service stations are not properly trained to use / support this service. The latest incident being that I received a letter accusing me of not paying for petrol, which I fortunately had credit card statement and BPMe receipt to prove, but such false accusing should not have happened.
I used BPME for the first time a couple of days ago and was disappointed as the app apparently stopped while I was pumping the gas. On completion of my fill I assumed the payment would go through, however I never received a receipt for my purchase after driving off. I duly phoned the BP Connect station and they advised me that I had been registered as a "drive off". As I was unable to pay on the day of the transaction (which was a 10 cent discount), I called in the following day and paid the amount owing. The sales attendant advised me that they could not honour the 10 cent discount as that was for the previous day, but could give me 6 cents instead. I questioned the difference and was advised that I hadn't paid on the day the petrol was purchased. I advised them that the app was not working and that was not my problem. When are BP going to issue some on-line instructions on how to use the app.
Awesome app once you get used to using it. First time using the app was a bit daunting & then not having to go into Service Station and pay as per normal & just driving off left one feeling a bit uneasy. But have now used about 6 times and wouldn't have it any other way. No ques, no waiting, just a few swipes & pin number then your filling up and your way. Couldnt be easier. Nice that you can see how many cents per litre you are accumulating on the Fuel Card as well. Great job BP...
Finally after months of waiting (& complaining) it's finally available at my local self serve and it's great, devs have done a good job with this and I've had to bump my stars up to 4 which would have been 5 had I not had to redo it for every $40 I spent to maximize my discount which I'm sure could be easily done with a simple calculation in the algorithm so I could select $80 and get double or with my other car select $160 and get quadruple. Would also be handy to know if Self serve works with redeeming which also might tempt me out of the missing star😆 Would also like to extend thanks to Glynn, appreciate the comms.
Doesn't accept my BP card. Useless.
Works flawlessly. Great idea devs, I thought the pay at pump was convenient but this is even faster! Love it!
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