
Ramy Hassan
very bad experience with my last order, i got wrong item and tried to contact with customer support they didn't reply easly and eventually after 20 min they respond to my messages, and after that they ended the conversation without reason , so i had to repeat the conversation again with another one , and after long time because they are very very slow in responding, they admit by their fault and offer to make refund after 14 days, actually very bad customer service
1 person found this review helpful
Breadfast, Inc.
March 10, 2026
We sincerely apologize for this unfortunate experience and delay due to high volume of orders and messages at the moment, Ramy. We assure you this is not at all the experience we want you to have with Breadfast. Could you please provide us with more details and the registered phone number through an email to cx@breadfast.com?

Nagwa Ahmed
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Not my first bad experience — but definitely my last. One order turned into two days of chaos: late delivery, wrong order, then more wrong/partial deliveries with missing items every time, plus nonstop calls from different agents making me repeat the same story again and again. Endless apologies, zero accountability, no proper resolution — just a complete waste of time and a completely unreliable service.
13 people found this review helpful
Breadfast, Inc.
January 15, 2026
We sincerely apologize for the unfortunate experience, Nagwa. We assure you this is not at all the experience we want you to have with Breadfast App. Our team will be reaching out to hear more from you and make sure the matter is reported and addressed as soon as possible.

violin
The app’s groceries can be a slightly more expensive than those of other apps and grocery stores. However, there are promo codes every now and then. I still enjoy using it occasionally, especially because of their exclusive Breadfast bakery products. The delivery and customer service is great. One downside is that many items are often out of stock at certain days and hours, which leads me to switch to another grocery app. Overall, it’s a good service, and I would recommend it.
32 people found this review helpful
Breadfast, Inc.
January 19, 2026
Thank you for your kind feedback, violin. We're very glad to see that you're enjoying our service, and that Breadfast is a part of your day.