i used to spend hkd$6000+(around 600 euro dollars) per month on deliveroo but this no longer hold because stupid hong kong deliveroo management reorganize the distribution network. now restaurants from kowloon city no longer service ho man tin hill district and only trash choices left for the area. the transport time is just around 15 minutes and i don,t know why my area is excluded. i have no reason to use deliveroo anymore. =============== the negative comment was solely because the restaurants from kowloon city no longer serve ho man tin hill district and only trash-choices left for the area. if kowloon city serve the area again or choice of restaurants are improved i will give positive ratings for deliveroo.
The delivery times always keep being pushed later and later. When you place your order it can say 30 minutes, and once they start preparing your order (I.e. you can't cancel your anymore) the times change - and keep changing! More often than not the food arrives cold. It's really not worth it to be honest. Shame. I don't know who is to blame, the app, the restaurants or the drivers. Maybe the whole chain. And myself for still being filled to use the app.
This is the sixth time I've been let down by Deliveroo!! I've gave them plenty of chances to redeem themselves, but to no avail!! The last two times I ended up doing there job and picking my own food up which was cold by the time I'd got it!! I wouldn't recommend using them to order through especially if your wanting food the same day!! Messed around and I actually feel sorry for the restaurants that use this facility as they throw out alot of cancelled foods!!
Delivery arrived over an hour past when it was supposed to arrive and when it did arrive it was stone cold. Deliveroo is a good idea if done properly. It's a shame you cannot leave a review of the service on the app directly (at least not that I can see)
Delivery is great but 2 stars because when they did mess up my order the app closed chat with support 3 times for no reason without warning which put me back in a queue of 15 people every time and calling didn't work. Support need work.
Order took nearly 2 hours an wen we received it it was cold an disgusting! Said pasta of the day looked like a box full of maggets! The savoury ball things was stale an cold! Will not b using this service again....
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