Brightwell Navigator

Brightwell Payments, Inc.

About this app

#1 Crew-only payroll app that lets you spend or send your money worldwide.

The Brightwell Navigator mobile app is used by 100,000+ crew members on cruise ships worldwide to receive their pay and send money.

The Brightwell Navigator app allows you to transfer your money internationally from the same place you receive your pay.

Choose from multiple convenient ways to send money.
- Send directly to you or your family member's bank account utilizing Brightwell's competitive exchange rates.
- Send cash for pickup to 130+ countries at Western Union, MoneyGram, or Transfast pickup locations, all within the app.
- Set up automatic transfers to a bank with every payroll to ensure your money is always where you want it when you need it.

Keep your money secure.
- Protect your money with our secure video selfie login method or by using an authenticator app.
- Advanced security and fraud prevention features allow you to lock or unlock your payroll card with the click of a button.
- FDIC insured (USD accounts only) and protected by Visa/Mastercard Zero Liability.

Get help when you need it.
- Login to message support directly from the app.
- Customer service assistance is available 24 hours a day, 7 days a week.

Ratings and reviews

Needs a lot of improvement It happens very often that the access to my app is blocked. Then I have to write an email providing bunch of details every time. It takes at least 2-3 days to resolve. There are no notifications when you make any transactions. So if you cannot access your app, you don't have a way to know your balance. Also, there's an error when the time zones between the app and the authenticator are not aligned, but you only get message SOMETHING WENT WRONG.

I've subscribed to the email service to receive my balance every week. Every week I receive 3 duplicate emails, 2 of which are for cards that have expired and no longer exist. I've contacted the help desk with 40+ emails back and forth and no one can solve my problem. They're all giving me the same solution which does not work, which I've told them numerous times. Face recognition login is awful, let's hope I don't need eye surgery where my face will not be available for login.

I truly think they have the best app. Until now there customer service is so slow. Its been more than 5 days my money got stuck and i don't know where it is. I reached out to customer support and recived a text after 3 days that someone else will assist me in 3 days. Its been more than 4 days no reply from them. No one konws where is my money. Why it did not get refunded after. Remitly is much better than you guys. Your customer support is pathetic.

What’s new

Enjoy faster performance and improvements to the Brightwell Navigator app experience with this newest update. Discover how easy it is to send money around the world.