J Pay. Evolution of communication. As being incarcerated for 9 months of my life. I understand how import the j pay kiosk system was on the inside. Now here we are rating the app I understand. I am not sure if people really understand what the deal is with this system it is a great privilege to even have a j pay in most institutions and yes of course it is a money maker for the most part I would have loved to buy stock 5 years ago or even now. The app is constantly improving but it is limited of course due to security reasons and censors
Love I have no real issues with this app. There is an occasional lag while receiving or sending an email but this is a privilege to both parties. And we should be thankful that we have this. I have never lost any stamps I keep track very regularly to make sure I don't run out. I have a Samsung S7 edge and a Samsung S5 and both work fine
Easy to navigate Like this app very easy to use BUT he gets the letters most of the times very late maybe even days later. Same with his to me. JPAY blames the jail..the jail blames JPAY. Figure it out people! I understand the convenience but if they are not getting them until days later might as well send it snail mail and only pay 50 cents for a stamp. Fix your APP or tell the C.O.'s to hurry up doing their jobs.
This app used to be perfect. Quick & easy communication. After an update I was rendered unable to send any communications, so I created a new account. This account worked for a few days & then it stopped sending again. I've lost about $12 to unsent emails/videos, but customer service has yet to fix the issue. I've called numerous times to no avail. Really sucks...
Crap I can not add anything. No stamps. I can find my loved one BUT THEN POOF gone. I can't buy stamps to send the email. COMPLETE DISAPPOINTMENT, literally wanted to cry after the 12th try! **UPDATE** stupid ass reply saying check to make sure my stuff is up to date, news flash..IT IS!
Exceptional service Except you need a rewards program for us and or the inmates. I mean you guys charge 3.50 for me to send her 20$ or u charge 6-6.50 to send her more. Please please please come up with some kind of a rewards program. We spend alot of money on your app, just like everyone else so please come up with a rewards program for everyone. I know it cuts money out of your pocket... If you really care about your users than come up with a rewards program
This month we fixed bugs that sometimes caused the app to crash and displayed some messages incorrectly. And we continue to make improvements to the new Snap n’ Send feature.
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