102K reviews
Content rating
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About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities
Updated on
Jan 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App info and performance, and Device or other IDs
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

100K reviews
Sierra Holcomb
May 5, 2024
It was doing great for a while it even had an update where you where able to get a notification from the app. But then they updated it again and that feature is no longer. I really enjoyed having it pop up on my phone, I get emails now from the app instead of a regular notification. I also don't like the time stamp on the messages. They are like 3 hours off from when they were sent/ received. I also have tried fixing the notification problem on my own but it still will not work.
8 people found this review helpful
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A Nieves
March 25, 2024
I'm not getting notifications for any emails. I have to check my personal email to know one came in and can't always do that. The new email icon in the app isn't working either. All the pics and videos sent are blurry, even if I send clear ones from my library rather than taking them through the app. Smh. This company needs to get it together. I emailed jpay with no success.
63 people found this review helpful
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Asia Doyle
March 31, 2024
I can never get in contact with my friend. He is fully cleared for communication, and I can always find his info, but when I go to email him, I can never add his info. The app keeps telling me to 'add inmate'. Even after I've done so several times. This app is a good idea, but this is ridiculous. Thereare WAY too many bugs in this thing. I cant send him money, contact him, nothing. This app is worthless.
24 people found this review helpful
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What's new

Minor bug fixes and user improvements.
Biometrics Login.