EASY & AWESOME This is such a great way to keep in touch with my dear friend. Once I figured out to go to the app and not the main page, ( operator error!), I can write my friend every day. I can tell her about her kids, friends and she doesn't feel so isolated. Thank you for creating this app.
Could be better I'm not getting all my emails that are being sent to me, it's very frustrating, I just did the update hoping they would show up but not there. Also why such high charges to send my fiance money each time, that's robbery. And my video to him is so blurry.
Emails and videos not showing This app I do love it. BUT I have uninstalled and reinstalled this app and updated and I have 2 emails and a videogram from my sister STILL in limbo. I've submitted numerous issues and was always told to contact JPAY themselves. Well I have and the problem still isn't fixed.
This app keeps declining my debit card. The bank says they are not declining it on their end. I have called jpay customer service and no one helps. Same card i always use. It wont let me buy email stamps or send money. I use my card everywhere else. When i use it for jpay it says card declined. Customer service has no valid reason why.
Greedy app App nickles and dimes you stamp for this stamp for that.sure app is great for staying intouch with loved ones.but imagine you are in prison.where do you get the money for stamps?where else do you pay to send an email? I can see charging to send a photo but to send an email.Alot of families have simply gave up due to not having the money to comtinuely send money .
Thankful I am so thankful for this app. Yes sometimes it screws up. But I still love it bc I can put money on my man's account an wright him as many times I want a day, an send pics if I want. I just wish all jails have it as well. I can't talk to my nephew as much as I would like due to his jail doesn't have this machine app.
This month we fixed bugs that caused various problems: app crashes, messages not appearing in the sent folder, audio/video issues and account issues. We should be good now… until next month :)
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