JPay

Jpay Mobile

About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities

Ratings and reviews

I am not able to upload photos anymore. I have deleted the app, restarted my phone, logged out and then back in. Everything I could think of and still unable to upload photos to attach. It's frustrating. If that could get fixed asap that would be brilliant. As far as the rest of the app it works good. Every few months have a few issues but gets resolved fairly quickly. Hoping this one does as well.

I'm not impressed that suddenly I can't use the snap and send. It was working fine until today. Some messages go right through, some like one I had sent yesterday morning showed up today. The video visits often freeze, or goes black on the prison side so my friend can't log in or most recently, video was just shut off after 7 minutes. I'm just wasting money.

With the latest update I am unable to view my photo history. I can no longer see what photos I have sent. When I click on the history button I am notified to allow storage access in the permissions setting for the app. There is no option in my settings for me to allow storage access. I have reset the app, all the permissions and deleted and re-downloaded the app multiple times. Nothing has worked and it's become frustrating.

What's new

Bug fixes and improvements