For some reason jpay won't let me purchase my stamps I have literally been on the phone with JPay my bank and the prison since 8 this morning and it is now 6:23 and I've still got me nowhere it keeps saying my payment and purchase has been declined but I have money on my card and all my information is correct... PLEASE FIX!
Jpay has become completely useless!!! My fiance' doesn't receive my messages nor do I receive his & we've both sent multiple messages multiple times so it's just wasting the money we both spent on stamps & I'm no longer able to use the snap & send feature because when I log in it takes me straight to my inbox but I got an email from jpay for free snap and sends on father's day?!? Wow that would be great if I could actually have that option to send a picture!!! Now I see why MDOC switched their money sending to GTL hopefully soon they will switch messaging to so I will never have to deal with jpay again!!! I'm seriously pissed & want the money back I've wasted on useless jpay stamps!!!!
The service sucks. The app is only good if you need to send money. They sent out an email blast about sending a free photo using the app for Father's Day...doesn't even work! I emailed them....no response. Called the number they give you when you get the error...they're useless.
Have been trying to send a video msg for the last week, so have other family members and we all have the latest app but it still wont work.. Uninstalled and reinstalled and still nothing.. Very unhappy as its his birthday and cant get any help..
I feel like I spend my money so I should get the proper services. At first I was getting my mail on time. I then sent out two letter to my fiance and he still hasn't gotten either one . I also purchased stamps then I sent my letter out and it took my stamp which I can't get back . I also contacted JPay about this problem and the only thing they can say is they updated the system. Which is not my problem . So until other wise I'm giving two 🌟 yes I'm pissed . Fix the glitch and stop taking people money .
its a great app. Unfortunate jpay rips off prison families when the prisons are already overcharging and profitting. And its not like you have a choice but to use jpay now in alot of prisons.Just like how we are forced to be over charged by prison phone companies. its sickening. How are we ever supposed to pay for attys when we are ripped off from every side?
This month we fixed an issue that affected notifications on late-model Samsung phones, as well as various other bugs. We also added a history feature for Snap n’ Send and added the ability to select multiple eCards at once. Please note that the app will be asking for new permissions when using certain features; this is due to updates in the Android/Google permissions process.
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