I am not able to upload photos anymore. I have deleted the app, restarted my phone, logged out and then back in. Everything I could think of and still unable to upload photos to attach. It's frustrating. If that could get fixed asap that would be brilliant. As far as the rest of the app it works good. Every few months have a few issues but gets resolved fairly quickly. Hoping this one does as well.
104 people found this review helpful
I'm not impressed that suddenly I can't use the snap and send. It was working fine until today. Some messages go right through, some like one I had sent yesterday morning showed up today. The video visits often freeze, or goes black on the prison side so my friend can't log in or most recently, video was just shut off after 7 minutes. I'm just wasting money.
60 people found this review helpful
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Great customer service on phone when help is needed. Easy, friendly app to use. Makes it less scary to deal with our loved ones in prisons or jails. Opened up a whole world of instant communication with inmates. I love this app! Or I used too....I have deleted the app, reinstalled it. Still unable to attach anything to the email. Period. The button doesn't even respond as i select it to add pictures! So frustrating. I've sent 2 messages to JPay with no results. Nothing fixed.
8 people found this review helpful
Thank you, Melissa! We're glad the app is helping you stay connected with your loved ones.