101K reviews
Content rating
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About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities
Updated on
Dec 7, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App info and performance, and Device or other IDs
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
101K reviews
Danielle Smania
January 1, 2023
I am not able to upload photos anymore. I have deleted the app, restarted my phone, logged out and then back in. Everything I could think of and still unable to upload photos to attach. It's frustrating. If that could get fixed asap that would be brilliant. As far as the rest of the app it works good. Every few months have a few issues but gets resolved fairly quickly. Hoping this one does as well.
104 people found this review helpful
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January 5, 2023
I'm not impressed that suddenly I can't use the snap and send. It was working fine until today. Some messages go right through, some like one I had sent yesterday morning showed up today. The video visits often freeze, or goes black on the prison side so my friend can't log in or most recently, video was just shut off after 7 minutes. I'm just wasting money.
60 people found this review helpful
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Melissa Murphy
January 27, 2023
Great customer service on phone when help is needed. Easy, friendly app to use. Makes it less scary to deal with our loved ones in prisons or jails. Opened up a whole world of instant communication with inmates. I love this app! Or I used too....I have deleted the app, reinstalled it. Still unable to attach anything to the email. Period. The button doesn't even respond as i select it to add pictures! So frustrating. I've sent 2 messages to JPay with no results. Nothing fixed.
8 people found this review helpful
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Jpay Mobile
March 3, 2020
Thank you, Melissa! We're glad the app is helping you stay connected with your loved ones.

What's new

Bug fixes and improvements