JPay

Jpay Mobile

About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities

Ratings and reviews

TERRIBLE!! It let me go through all the steps of creating an account and filling in EVERY blank, just to tell me "you can't have 'none' for a category, which wasn't even possible!! Then it got even worse when I reported the problem I got an email back saying if the issue is with my account I'll need to take it up with jpay directly!! The issue was never fixed and I can't send my family money for their needs!!!!!!!

I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent an email to him, but he said he never received it. I purchased stamps on my account a while ago, I when tried to send a email, the app stated I needed to purchase more, that isn't be right! This app is cheap, but as the saying goes, you get what you pay for! Writing a letter and mailing it would be more reliable!😠

I've been using this app (unfortunately) for awhile now. At first it was great! Now, not so much. The past few months my email notifications have been delayed. I'll have a message but the email saying I have one won't come in for hours, sometimes days at a time. I haven't gotten an actual notification of a message from the app since sometime early/mid last year. The messages now are taking FOREVER to come thru. Now, it's not letting me send any pictures!!!!

What’s new

New name and address requirements for online accounts and minor bug fixes.