
ChuckAnn D
Don't know why but my phone always shows the printer grayed out & unavailable. I have the exact same printer in 2 homes, in different states. Having the same issue with both tells me it's the app or printer. This has been an issue for a few months. Sometimes it'll not be grayed out & will work. Most of the time it won't. Never used to have this problem. Was tired of issues with hp printers so I got the Brother printer & it was so easy. Not anymore. Now it's nothing but problems.
70 people found this review helpful
Brother Industries, Ltd.
October 29, 2024
We understand you are experiencing issues with the Brother Print Service Plugin not working. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support

Victoria Thornber
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Was working now completely refusing to talk to printer it knows is there. Brother online support absolutely useless, you need to be a tech genius to figure it out. Tremendously difficult to set up the first time, worked fine for months, even yesterday. Printer is effectively useless since we use it for phones and tablets. Edit; brother need to actually read the comments. I've already contact support, the issue is clearly your app!
258 people found this review helpful
Brother Industries, Ltd.
November 14, 2024
We understand you are experiencing connectivity issues with the Brother Print Service Plugin. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support

Bob Thurlow
Like many others, this app no longer works for me. My Samsung phone used to connect easily to my printer, which definitely helped my productivity and simplified my printing tasks. Now it's can't find the printer and always says it is unavailable. It really hope this gets fixed, because it worked perfectly before and for some reason it's changed from a five-star app to a one-star one.
3,990 people found this review helpful