MembersWorld by Bupa Global

BupaUK

About this app

The Bupa Global MembersWorld app is designed to make managing your Bupa Global policy easier on the go.

You can use the app to:

Process Claims
- Submit claims for you and your dependants
- View and track progress
- Add any missing information

Pre-authorisation
- Request pre-authorisation for you and your dependants
- View and track progress

Global Virtual Care
We have partnered with Teladoc Health to connect you to a global network of doctors
- Virtual consultations available 24/7 via video or telephone
- Unlimited number of consultations
- Multiple language options

Message us
- Contact us at any time with messaging
- Receive push notifications when an agent responds

- View membership cards for everyone on the policy, even when not connected to the internet
- View and download policy documents
- Manage your cards and make payments
- Manage account details and settings

To use the app, you’ll need to be a Bupa Global member.

Ratings and reviews

Neither the app nor the website processes claim submissions. You go through all the trouble to fill out the form and upload invoices, only to get an error at the final step. And bupa customer care truly doesn't care -- it took a full week before I got a response to my inquiry, and it was generic. Bupa used to be so responsive and their claims process so seamless! I don't know why they've faltered so awfully, especially since clients are paying big premiums for their coverage. Still unresolved!

The app is decent, but login process is a pain: can't use password manager, password must be 12+ characters, did not keep a user logged in, 2fa every time... I have to use "reset password" more often than normal login. UPD: logging in doesn't work. Peak security

Recently getting the message "this app cannot be run on a jailbroken/rooted device" which mine isn't. I tried to contact the support email and it doesn't exist.

What’s new

- New calendar component for better accessibility
- Improved compatibility with accessibility tools
- Improved loading experience for login and home screens
- General interface and navigation enhancements