
Xi Mei Chan
I am using the mobile app and have been stuck on a course, the next button doesn't work. I can't start another course because it says I already have one in progress. Also I get an error when I try to add my email address on the app, and the need help just says something went wrong. This app is still very buggy. It is very frustrating when I am trying to complete trainings and cannot move onto the next section, it only restarts from the beginning and gets stuck at the same section.
251 people found this review helpful
Care Connect, LLC
August 27, 2021
Hi Xi- Thanks for sending over your comments, we appreciate your candid response. Any feedback, good or bad is an opportunity for us to continue to make our app even better. A member of our Customer Success Team will follow up with you directly so that we can discuss your issue further

Lorraine Conde
I was using this app for 4 yrs now, was loving it, but now it's becomes a problem 😔, can't c any case that I like and to accept, they tell me exit refresh and down load the app care connect again, I did and still no luck, hopefully it get fix like they said.. right now I'm sorry but really can't give it the stars I want... when fix then I will.
1 person found this review helpful
Care Connect, LLC
December 1, 2025
Hi Lorraine- We appreciate your candid feedback – a member of our customer support team will be reaching out to further assist you.

A Google user
Agency doesn't know how to use the app. There's really no easy way to get ahold of Supervisors, which is what was boasted about for this app, because there's a constant "error something went wrong". Since the app is so simple in its design, im going to assume agencies can't use it because theres not enough useful tools on it. There's no way to input your availability, or where you'd like to work, etc.
46 people found this review helpful