
A Google user
The app is great for CHHA who are unable to visit office frequently to seek cases and I have been recommending it to others. However, contact agents have been manipulating the system. For me, invitations are sent yet when I request the cases I can do, I am refused or if granted, later withdrawn without any prior notice. In addition, stated preferences and documented medical support are ignored and invitations for such cases are constantly being sent. Victimization is possible too.
131 people found this review helpful
Care Connect, LLC
December 31, 2019
Hi Marcia- Thanks for the feedback. Please note that the issue you are describing is not part of the CareConnect app. We recommend calling your agency directly to let them know about this specific issue you are having.

Xi Mei Chan
I am using the mobile app and have been stuck on a course, the next button doesn't work. I can't start another course because it says I already have one in progress. Also I get an error when I try to add my email address on the app, and the need help just says something went wrong. This app is still very buggy. It is very frustrating when I am trying to complete trainings and cannot move onto the next section, it only restarts from the beginning and gets stuck at the same section.
247 people found this review helpful
Care Connect, LLC
August 27, 2021
Hi Xi- Thanks for sending over your comments, we appreciate your candid response. Any feedback, good or bad is an opportunity for us to continue to make our app even better. A member of our Customer Success Team will follow up with you directly so that we can discuss your issue further

Annette Lawrence
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My experience is great i will give a total of 100% satisfaction to this app.This app helps me to find my clients home ,and i don't have to call the agency for direction . Whenever i receive a case fron the agence i can see a map of the area close to my client home .All i have to do is fallow the direction on the map , and it will take me in the right location . I can receive clients information without going to the office . I can tell everyone who don't have this app to get it soon .
52 people found this review helpful
Care Connect, LLC
May 23, 2025
Hi Annette- Wow…thanks for the awesome review! We’re so happy to hear that you enjoy using the CareConnect app.