
Xi Mei Chan
I am using the mobile app and have been stuck on a course, the next button doesn't work. I can't start another course because it says I already have one in progress. Also I get an error when I try to add my email address on the app, and the need help just says something went wrong. This app is still very buggy. It is very frustrating when I am trying to complete trainings and cannot move onto the next section, it only restarts from the beginning and gets stuck at the same section.
251 people found this review helpful
Care Connect, LLC
August 27, 2021
Hi Xi- Thanks for sending over your comments, we appreciate your candid response. Any feedback, good or bad is an opportunity for us to continue to make our app even better. A member of our Customer Success Team will follow up with you directly so that we can discuss your issue further

Leo Gioia
the navigation is flawed, there is no way to send messages to the coordinator of the open cases.
1 person found this review helpful
Care Connect, LLC
April 7, 2026
Hi Leo- We appreciate your candid feedback – a member of our customer support team will be reaching out to further assist you.

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Day 3 and still no resolve. not sure what was done, but nothing works today. all my casses are gone. shift search won't load, booked cases wiped and can't maintain connection.
1 person found this review helpful
Care Connect, LLC
February 4, 2026
Hi- We appreciate your feedback – a member of our customer support team will be reaching out to further assist you.