It works, but it's very slow and literally takes 5 minutes or more to make a mobile order. The requested feedback that Chick-fil-A asked for was answered with a reply stating that unsolicited feedback cannot be accepted. They really need to get their act together with the app and customer service.

Loved it! No lines, I walked right info, they called my name and boom, it the door.

App works very well to manage and transfer your gift card balances and bank card charges. Just reload the gift card when balance is depleted and transfer to the CFA App. Also, the ordering system and treats feature is great.

Apologizes and notes that it can't place my order. Kind of defeats the purpose of the app.

Service was extremely fast!

Had a glitch mess up my order. I wanted a meal. Searched and accidentally added a sandwich and not a meal. I realized the mistake before placing the order. I deleted my sandwich and put in the meal that I originally wanted. I placed the order as I normally would. Went to the local restaurant only to find that the sandwich alone was made and not the entire meal. Not too big of a deal, but I didn't have time to wait for them to prepare the rest of the meal I wanted.

I placed my order 20 minutes beforehand and when I got to the Savannah Hwy location, I still had to wait at least 8 minutes to get my order. My friend standing right beside me was trying to use her app and it kept kicking her out. She walked up to the register to order her food. When the app works, it's a great convenience, but today...not so much

While the app is overall good, every time it updates, something goes wrong, and only time fixes these bugs. Recently, the app kept crashing when trying to confirm an order, and the order could not even be cancelled since the cancel option is on the same screen when it crashes. The developers need to do more testing before rolling out updates. However, for the most part, the app is fine, and useful.

Sorry but the first time I used this app my "I'm here" did not work so I waited longer at the curb than the people in the drive through. The app just said there was a problem. I had no idea if my CC was charged or if my order was just not ready. Love, the food, love the customer service..the app, not so much.

So each time the app updates, except for this most recent update, it removes my treats. It even said I spent the treat on a day I definitely didn't use that treat. It also reset my points to 0. C'mon Chick-fil-A, you gotta fix this bug or you should compensate us. Also, Chick-fil-A, please make it for us to be unable to add an order on Sunday since you guys are closed on Sundays. I spent 8 minutes getting an order ready and then remembering that Chick-fil-A is closed after the messaged appeared a bunch of times that Chick-fil-A is closed. Also, please add the option to scan the receipt to earn the points in case we forgot to mobile order or scan

This is a great app if the system worked properly. It's not fast just maybe convenient to not get down from your car. You wait even more than a long line at drive thru. The only thing is you don't get rewards on drive thru or any other purchase. I've used it numerous times and maybe the last 4 times they take too long where I have to call them to tell them I'm there or just have the order completely wrong. Not happy with it. Maybe Not using this app again.

The place was packed I ordered my food as I was pulling up and literally as I walked into the door my name was being called! That's what you really call fast food! I would like to add who wouldn't love this app? You get awards for preordering your food who wouldn't want a free meal lol

I've tried to use this app four times in the months since it was released. It's never worked. I've been able to "place an order" twice, but there were always difficulties and the order got lost. The other two times the app failed in the middle of trying to create an order. A waste of time.

The whole point of the app is to eliminate standing in line or going through the drive through. I marked that I had arrived and there were people in line who got their ordee before I did. Even with arriving after me. This defeats the purpose.

Way too slow. I work in a mall with a chick-fil-a, so it's one of the only good places to eat. If I can start the app, walk down and stand in line behind 7 people and get up to the register just to order a soda before I can do it in the app, there's a problem.

I like that you get the occasional free treat, but it is not nearly as consistent as McDonald's. Every time I go there, once a week. I get free food. He or might be once a month, but is still a good app.

The latest version of the app is buggy as hell. I'm constantly having issues planning orders and redeeming treats on my Pixel XL. Past 2 times I tried to place orders redeeming treats I got an error before checkout. Then when I closed out of the app and went back in my treats were marked as redeemed.

I really wished I had known before I placed my order with the app that you had to go inside to pick it up. I had already gotten in line when I used it and then found out. When I got up to order, I explained what happened and she had a real problem with that, but told me to go through anyway. When I got to the window, I explained again to a different lady and she told me to go park and come in. The first lady came to the window and butted in with my order and proceeded to tell me that next time to park and come in. She kept smiling, but she was really pissed. She almost chewed her own face off while smiling the entire time! I will not be using this app again.

It's okay. Very slow. Doesn't use Android Pay like I'd hoped. Hard to remove items from order. Even after items are removed from the app, the bag I got had the old order. UI is hard to navigate. Can't mix sodas. Still, gets the job done.

When you go to leave a review in app and press the 2 star it bumps it to 3. When you press 3 it bumps it to for. Its like they want to trick you into a better rating. Also dont like the fact I have to be in the parking lot to submit my order.

As much as I love Chickfila, I find that my orders aren't giving me points. Heck, even last month I picked up a nugget platter for a party (~75USD) and scanned the app yet my progress didn't even fill a quarter of the circle after 48 hours passed. There seems to be a glitch or something right now.

Great App! They offer reward points that accumulate with each purchase. After a certain amount of points collected, earns a free food item of your choice out of 3 they select.

Does not work for checkout at my location. I've tried multiple times here locally, and never been successful. When I click that I'm here and want to pay, I ALWAYS get an error, and the associate tells me there's no order under my name. The only benefit of the app is keeping my card handy to scan at checkout. By the way, it has worked once when I was traveling, but often doesn't work out of town, either.

I love this App!! I'm disabled and my dad has to do my errands. Now all he has to do is pick my food up. No lists, no worrying about losing my card, no waiting in line, nothing!

Worked even better than I imagined. When I pulled onto the parking lot, it's GPS automatically notified the crew that I was there and I had my order almost immediately. Love it so far. Add option for D/T pick-up.

For the second time, my order was late and incorrect. It's quicker and more convenient to go through the line. The app is a waste of time and the rewards do not load. Terrible!!

Warning, this app fails, a lot. Literally, I've had many orders that simply never make it to the store, or so delayed that store ended up having to make order at register and I get doubled charged. Please, use caution. At first I thought it was my phone, but the issues are consistent with every generation of owned phone I've used.

Please check and fix your app. I can choose my order without any issues. The problem that I have is when I try to place the order. Most of the time, I'll get an error or it just won't place the order. Also, there is a lag at times.

The app is not time saving. It has improved since last time I used it after installation when it was new. But it still takes 45 min to an hour to put in order for family of 6. And $50 max? We do that much almost EVERY meal.

Because Chick-fil-A is constantly crowded I always use this app whenever I want to buy food from them. It makes it so much easier I just walk in someone calls my name and then my Foods there . Then I get to worry about leaving the super crowded parking lot lol

I can't use this app because it crashes, a lot. I know that I should expect bugs every now ad again, but this is frustrating. I can't scan the QR code or even get past the sign-on page to order. It kicks me out constantly, and I have uninstalled and installed several times. I want to love it, but can't.

The app itself is decent, but had issues. Froze when I tried to put my credit card in it. After restarting it, It worked fine, though I had to put my order again.

Its lunch time and I want chikfila. But chikfila mobileOne has OTHER ideas. There servers are overloaded at lunchtime and you can't get connected to use your treats, or mobile cash, or order ahead. I'm on the best phone, the best network and I keep getting timeouts from the app. I go in and connect to their WiFi, so now it takes me 20 minutes to get my order in for carry out. Do not get to skip the lines, do not pass go and do not collect 'free' treats. Drive thru is still the fastest way to get food

This is an amazing service provided by Chick Fil A. Order is ready almost immediately! You are able to use your time efficiently during lunch hour.❤

I use this app OFTEN and I love it! Every now and then it fails but they know me enough to know when I get there im waiting on something!

The app has certainly improved since the first time I tried using it. Great food, great customer service. Keep up the good job.

Would not complete my order. Kept telling me to retry or cancel. Had to reinstall to get it working then lost money on my account. Love the brand but app leaves a lot to be desired. Please make it easy to process .

There needs to be a way to review your order not just the app. For instance this morning I would like to have reviewed my order to mention the bagel in my order was burnt black. Threw it away wasted my money. But the store will not know this because I can't review my order.

Everybody knows chicfila is great. I don't even know why reviews for this place are necessary. These people are anointed. God bless them.

Mobile ordering is the way to go! Earn treats way faster and no need to worry about their scanner working. Plus, skip the line! Love it!