
Isabella Umberger
app is incredibly glitchy. it crashes constantly. I can't actually submit an order. I try to add something to cart, and the cart disappears. when the cart finally came back, it showed i had 16 items from all my failed attempts. when I removed 15 of the 16 items and submitted my order, I kept getting errors. mostly it kept saying "that didnt work. looks like an order is already in progress." another time, it said that all the different pick up options closed "counter service closed at 9:30".
2,627 people found this review helpful
McDonalds USA, LLC
October 28, 2025
Glitches aren't what we're going for. Try uninstalling and reinstalling and if that doesn't help, share your app email and any other supporting details here and we'll get back to you: https://www.mcdonalds.com/us/en-us/feedback.html

Allison Bridgeford
Recently, I have had so many bugs. first, it crashed and it said I used points when I didn't and I was not able to get them back. Then I tried to order and my shopping cart would not pop-up so I couldn't hit confirm order and place it. this was after trying to contact customer support, (which was no help) and uninstalling and reinstalling. Also on top of that, there's been a multipe times where I ordered something from the monopoly menu which said it would come with a code only for it not to.
1,995 people found this review helpful
McDonalds USA, LLC
October 14, 2025
We're here to help get to the bottom of this. Please share a few more details with us here: https://www.mcdonalds.com/us/en-us/feedback.html

Tyler Straub
Ever since the last update, I get constant orders that when I try to pay for the order, it tells me it failed because there is another order in process. I have finally found a workaround where I have to delete my order from the home screen. Then go and do the order again. very annoying. If I cannot view the cart from the order page, I have to find the cart in the home page. those oders will always give me this error. I've reinstalled aswell.
413 people found this review helpful
McDonalds USA, LLC
November 5, 2025
This is definitely not the experience we wish you had. Share more details here for us to look into it: https://www.mcdonalds.com/us/en-us/feedback.html