
Isabella Umberger
app is incredibly glitchy. it crashes constantly. I can't actually submit an order. I try to add something to cart, and the cart disappears. when the cart finally came back, it showed i had 16 items from all my failed attempts. when I removed 15 of the 16 items and submitted my order, I kept getting errors. mostly it kept saying "that didnt work. looks like an order is already in progress." another time, it said that all the different pick up options closed "counter service closed at 9:30".
1,643 people found this review helpful
McDonalds USA, LLC
October 28, 2025
Glitches aren't what we're going for. Try uninstalling and reinstalling and if that doesn't help, share your app email and any other supporting details here and we'll get back to you: https://www.mcdonalds.com/us/en-us/feedback.html

Allison Bridgeford
Recently, I have had so many bugs. first, it crashed and it said I used points when I didn't and I was not able to get them back. Then I tried to order and my shopping cart would not pop-up so I couldn't hit confirm order and place it. this was after trying to contact customer support, (which was no help) and uninstalling and reinstalling. Also on top of that, there's been a multipe times where I ordered something from the monopoly menu which said it would come with a code only for it not to.
1,322 people found this review helpful
McDonalds USA, LLC
October 14, 2025
We're here to help get to the bottom of this. Please share a few more details with us here: https://www.mcdonalds.com/us/en-us/feedback.html

Cathy Bell
I've used this for years and have loved earning points and using app deals. Now, though, it took my points I tried to redeem on an order but never allowed me to actually place the order. The order "bag" was nowhere to be seen or clicked on to submit the order and give me my code for the drive thru. The staff couldn't assist me. I wasted my entire lunch break dealing with this and got no food, plus my points were subtracted even though I never was able to place order. I had wifi, app is broken!!
252 people found this review helpful
McDonalds USA, LLC
November 7, 2025
We want our app to run perfectly for you, Cathy. A quick uninstall and reinstall might fix the issue. If not, you can let us know here: https://www.mcdonalds.com/us/en-us/feedback.html