2.34K reviews
Content rating
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About this app

CityTeleCoin allows users to video visit and message incarcerated friends and family members without having to leave home or mail a letter.

If you have a friend or loved one housed in a facility that uses video kiosks or tablets, you can use our services to:

- start, schedule, and receive video calls*
- send and receive messages*
- send and receive pictures*
- make payments
- view all account history

It's easier than ever before. Download today!

*DISCLAIMER: Facility administrators may restrict, review, or monitor certain modes of communication to and from inmates. Not all communication features are available at all CTC facilities. Please keep this in mind when visiting and messaging with our services!
Updated on
Dec 29, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

2.3K reviews
Averie Good
March 18, 2024
It crashes so often that my phone keeps asking if it can put it in deep sleep mode. Getting your contact(s) to load to send a message/initiate a video visit is like getting a toddler to eat food they don't like. There's the error message that pops up too often, saying to move to a better service area when every service bar is on, plus a perfect wifi connection w/ wifi calling enabled. To top it off, if you deposit $60, after fees and taxes, you get $49.79. The taxes and fees don't total that.
16 people found this review helpful
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Sara Lee
January 19, 2024
I have had this for a while the first go around with it was horrible if I typed to fast it would freeze so I had to uninstall it and redownload it. Now can talk on regular phone does okay but God forbid u have to make a video call..u will never get a full call but it sure does charge you Everytime even when u don't get to talk or see one another at that matter..I've waisted so much time money and patience on this. If I didn't have to have it I would delete it and never look back
16 people found this review helpful
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Jamie Schrepf
January 29, 2023
Worst app I've ever used! Constantly freezes. Takes 30 minutes to type out a text because of the delay in the operation. I became so frustrated I finally typed the text in another app and cut and pasted it to be able to send. Cannot use the video chat 80% of the time because the screen goes black. Shame on you when it's the only way to communicate with an incarcerated family member. Fix this garbage. I'm going to go insane if I see app not responding close or wait message
110 people found this review helpful
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What's new

This release features a new logo design.