
Cheyenne Cannon
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You definitely get what you pay for. There's a reason this is the cheapest booking system on the market. Like everything else this company creates, the app is half-finished. I was so excited when they did their rebrand and "upgrades" but it appears it's same old same old. Constant bugs, half finished features, and frequent unannounced changes of current features without warning or updates to tutorials or the ai help desk.

David Vann
Website build and hosting has been perfect, the team responsive. But the billing team has just sent inaccurate instructions and told me not to be frustrated, so I have to warn others. For one month Cloudbeds couldn't log me in. Their directions for putting listings on other OTAs such as VRBO and Agoda were wrong, so that I had to list 8 houses over and over. I have refunds for their billing mistakes, and I can't use any financial info because they can't record any payment from OTAs. Avoid.
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Ceara Gault
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I'm a housekeeper. I've been working with this app since Dec 2024. I work in a 24 room hotel. The original app sorted rooms by type; single queen, single king, double queen. Within a month of my comment wishing to sort numerical, they changed it. When my app updated the end of July (2026), I was so excited to see that a comment indicator icon had been added (this was a wish made at the same time as the sorting one), I had to show the front desk ladies (they work with the PC version)
1 person found this review helpful