Consumers Energy

Consumers Energy

About this app

Manage your energy services seamlessly, anytime, anywhere with the Consumers Energy app. This intuitive app simplifies bill payments, outage reporting, and offers personalized alerts and settings.

- Flexible, Secure Bill Payments: Pay your bills using PayPal, Venmo, Apple Pay, Google Pay, checking and savings accounts, or credit/debit cards.
- Centralized Account Management: All your energy accounts, one accessible place.
- Scheduled Payments: Align your payments with your financial schedule.
- Real-Time Alerts: Stay updated on bills, payments, and service interruptions.
- Interactive Outage Map: Monitor real-time service conditions in your area.
- Custom Settings: Personalize your app experience to fit your needs.

Ratings and reviews

This app rarely works, and when there is bad weather, don't count on the app functioning to report your outage. During recent storms, I needed to report my power outage, and the app kept giving messages that "maintenance" was being performed and the app was unavailable. I removed the app and downloaded it again, and got the same message. I called the customer support number provided in the error message and got nowhere because it was after their normal business hours. One of the worst.

App won't load. Can't get passed the log in screen. I can't get to my account. I finAlly got logged in, had to use duck duck go, chrome didn't work, took me to a black screen . Now that I'm logged in and flashed back to the app and it's stuck on the log in screen (logged in). The options at the bottom aren't selectable either ( terms/support/privacy).

Glad I can pay my bill by using the app every month instead of it being paid automatically like it used to be before Consumers Energy took away the ability to pay automatically via credit card. I don't want banking details saved in another site that doesn't need them and could put a bank account at risk in a data breach instead of just an easily replaced card. 3 stars for the "convenience" to pay quickly by app. -2 stars that I can't autopay by credit now, and for the additional fee also.

What’s new

- Improved Account Creation: We’ve enhanced the registration process to help prevent login issues—now ensuring your selected User ID doesn’t match the email address of an existing profile.
- Budget Plan Updates: We’ve improved notifications for Budget Plan changes at the end of your 12-month cycle—giving you more clarity and time to prepare.
- Bug Fixes & Performance: Various improvements for a smoother user experience.