XFINITY Home

Comcast Cable Communications

About this app

The Xfinity Home app lets you stay connected to your home even when you’re on the go. Arm and disarm your system, create automated rules, access video to see when the kids get home, or turn on the lights and adjust the temperature before you walk through the door. It’s quick, easy and always available on your smartphone or tablet.

FEATURES
- Remote arm and disarm
- Real-time text and email alerts when alarms are triggered and motion is detected*
- Remote video monitoring*
- Lighting and thermostat control*

WORKS WITH XFINITY COMPATIBLE DEVICES*
- Thermostats: Nest Learning Thermostat, ecobee, Carrier Cor, Zen
- Garage Door Openers: Chamberlain or LiftMaster MyQ Garage Door Opener
- Lighting: Philips Hue Lights, Lutron Caséta Wireless Light Switches and Dimmers, Sengled Element Touch Bulb, GE (Jasco) Wireless Light Switches and Dimmers, LIFX Lights
- Locks: August Smart Locks, Kwikset SmartCode Door Locks

REQUIREMENTS
- Wi-Fi or 4G cellular internet connection
- Xfinity Home service
- Xfinity ID or Comcast.net email address and password (Need your Xfinity ID? Go to https://www.xfinity.com/support/internet/create-xfinity-username)

*Purchase of additional hardware may be required.
Disclaimer: Not available in all areas. Restrictions apply. Service and equipment sold separately. Services and features vary based on service package.

Learn more about ‘Cal. Civ. Code §1798.135: Do Not Sell My Info’ options at www.xfinity.com/privacy/manage-preference

Ratings and reviews

App is not working with my new Samsung Galaxy A13. Has worked with all prior Samsung Galaxy phones. Unable to log into home alarm remotely. Getting message: Unable to log you in. Try again later. Have uninstalled and reinstalled a few times and have been on the phone with Comcast hoping to resolve. My understanding is it's a known issue with some Android users. Still in limbo.

For years now, I keep getting the message "TOUCHSCREEN IS NOT CONNECTED TO WIFI" more times than I can count which usually means I'm not able to bypass sensors or arm/disarm the system when I'm out of my home. I've grown tired of chatting or having techs "repair" it one day and the next day, it's down again. This has been an EXTREMELY frustrating experience and I am anticipating the moment I can terminate my contract.

You know those Comcast television ads showing the actor using this app to quickly check, set, or disable the alarm system? Yeah, well, if only things were that efficient. The app does it job (setting/disabling alarms) but the really irritating part is that when I start the app, I always have to wait anywhere from 5 seconds to 30 seconds while it "locates" my alarm system. It's no where near as efficient as shown on TV. I thought it might be a WiFi vs Mobile Data connectivity issue, but I eliminated those one at time. I thought it might be my Android phone so we tried my wife's iPhone. I thought it might be my Comcast router or my home network, so I talked to several people I know and got the same litany of complaints. In short, this app and its features do not measure up to the television commercials. Then again, the commercials on TV would have me believe that I could be young, viral, and handsome if only I drink a certain brand of beer (any brand, actually)! :)

What's new

This update includes bug fixes and other improvements that enhance the app's overall performance.