Ameelio Connect

Ameelio

About this app

If you have an incarcerated loved one in the US states of Iowa, Indiana, Colorado, or Illinois, and now Karachi, Pakistan, you can finally schedule in-person visits and face-to-face video calls in one place. With Ameelio Connect, become verified, schedule a visit or video call, receive a voice call, send messages, and connect with your loved one from anywhere — for free!

How it works
- Locate your loved one in seconds using our facility directory
- Securely upload your ID to become verified*
- Schedule free video calls and visits every week
- Keep track of your upcoming events
- Check your sound and video pre-call
- Send live chat messages during calls
- Connect face-to-face with your loved one in real time
- Receive free voice calls

Is it really free?
Yep! Ameelio believes that staying connected with your loved ones and paying for basic needs shouldn't be a tradeoff. You'll never have to pay for a video or voice call with us.

So, what is Ameelio anyway?
Ameelio is a nonprofit, and our mission is to build free-to-use communications technology to create a more humane and rehabilitative corrections system. You may recognize the name from our free mailing app 'Ameelio Mail: Photos to Prison', but we're only getting started.

When will Ameelio Connect be available in my facility?
If your loved one isn't incarcerated at facilities offering our service in Iowa, Indiana, Colorado, Illinois, or Karachi, Pakistan, don't worry too much. Ameelio is working hard with policymakers and correctional departments across the US and globally to make free video and voice calling a reality for everyone!

*In order to use the service, you must first receive authorization from the facility as an approved visitor.

Ratings and reviews

Took me a min. to figure out how to be able to join call, because I already had the app open, so had to go out and come back in. Once I joined the call tho, picture quality and audio quality were perfect! Had zero issues with either and enjoyed seeing as well as hearing from my loved one. The ONLY issue I had w/ entire thing was from the end of the correctional facility requiring me to submit 4 photos with my I.D., claiming picture wasn't clear enough, when it CLEARLY WAS. I recommend this app.

I find it interesting that while going through several reviews, every one of them have support responses and then any that mention that the app is stating 'invalid birthday,' there's no support response. I can't set up my account due to the birthday issue and because everytime I attempt to submit a picture of my photo ID, I am kicked out of that app! Absolutely not impressed and super annoyed!!!!!!

Never never NEVER has a stable connection. It freezes repeatedly throughout the visit...making a 50 minute visit roughly 10-15 mins of actual visiting; the rest of the time is spent reconnecting and restarting devices. It makes my loved one frustrated, and it happens no matter where I am. Have reached out to customer care via email, got no response, so I used social media, where I was only redirected to email. Good concept, but VERY poor execution of intended service.

What's new

- Support for receiving facility staff alerts during voice calls
- Improved call rating experience
- Bug fixes, performance improvements, and UI enhancements