Ameelio Connect

4.3
424 reviews
10K+
Downloads
Content rating
Everyone
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About this app

If you have a loved one who is incarcerated in Iowa, Maine or DWCF (Colorado), you can finally schedule in-person visits and face-to-face video calls in one place. With Ameelio Connect, become verified, schedule a visit or video call, send live chat messages and connect with your loved one from anywhere—for free!

How it works
★ Locate your incarcerated loved one in seconds using our facility directory
★ Securely upload your ID and become verified, all without ever leaving the app*
★ Schedule free video calls and visits every week
★ Keep track of your upcoming events
★ Check your audio and video connection
★ Exchange live chat messages during calls
★ Connect face-to-face with your loved one in real-time

Is it really free?
Yep! Ameelio believes that staying connected with your loved ones and paying for basic needs shouldn't be a tradeoff. You’ll never have to pay for a video call with us.

So, what is Ameelio anyway?
Ameelio is a nonprofit, and our mission is to build free-to-use communications technology to create a more humane and rehabilitative corrections system. You may recognize the name from our free mailing app ‘Ameelio: Free Photo Cards & Letters to Prison’, but we’re only getting started.

When will Ameelio Connect be available in my facility?
We're gradually expanding to serve every facility in Iowa, Colorado and Maine by 2022! If your loved one isn’t incarcerated in these states, don’t worry. Ameelio is working hard with policymakers and DOCs across the country to make free video calling a reality for everyone!

*Note: This service is currently only available to those who have loved ones incarcerated in Iowa, Maine and Colorado (DWCF)
Updated on
Sep 22, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Personal info, Messages and 4 others
Data is encrypted in transit
Data can’t be deleted
4.3
424 reviews
Bon Poquette
November 18, 2022
Since autumn, there is a distracting amount of echo for the inmate seemingly because the app outputs his voice to me via my tablet's 4 fantastic speakers, over-riding my old-fashioned, non-bluetooth earbuds. In permission screen, it shows the app has ability to control my audio and does not give me a way to deny that. This is the only app that doesn't allow me to use my earbuds. It's really annoying. Also annoying that my Nov. 16th email to developer was ignored. I miss Google Meet.
7 people found this review helpful
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Ameelio
July 18, 2022
Hi Bon, There was a bug that occurred for users on Android 11 or lower. We have pushed an update that fixes this and is available to download now. Please update your app. If any issues persist, please reach out at https://ameeliocustomerservice.zendesk.com/hc/en-us/requests/new?ticket_form_id=5998041063693. Thank you.
Samantha Petersen
September 22, 2022
I find it interesting that while going through several reviews, every one of them have support responses and then any that mention that the app is stating 'invalid birthday,' there's no support response. I can't set up my account due to the birthday issue and because everytime I attempt to submit a picture of my photo ID, I am kicked out of that app! Absolutely not impressed and super annoyed!!!!!!
4 people found this review helpful
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Stormy Dragon
July 15, 2022
Terrible app a lot of connection issues. Freezing and dropping calls. The newest problem that it request to connect to Bluetooth even when your Bluetooth isn't on on your phone. It won't allow you to do the video call. This app is bogus and has to many problems with the app. Highly recommend Iowa DOC need to get a better video call system.
10 people found this review helpful
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Ameelio
July 18, 2022
Hi Stormy, There was a bug that occurred for users on Android 11 or lower. We have pushed an update that fixes this and is available to download now. Please update your app. If any issues persist, please reach out at https://ameeliocustomerservice.zendesk.com/hc/en-us/requests/new?ticket_form_id=5998041063693. Thank you.

What's new

We are rolling out some exciting improvements! As always, let us know if you have any questions or concerns