Ameelio Connect

769 reviews
Content rating
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About this app

If you have an incarcerated loved one in the US states of Iowa, Colorado, or Illinois, and now Karachi, Pakistan, you can finally schedule in-person visits and face-to-face video calls in one place. With Ameelio Connect, become verified, schedule a visit or video call, receive a voice call, send messages, and connect with your loved one from anywhere — for free!

How it works
- Locate your loved one in seconds using our facility directory
- Securely upload your ID to become verified*
- Schedule free video calls and visits every week
- Keep track of your upcoming events
- Check your audio and video connection
- Send live chat messages during calls
- Connect face-to-face with your loved one in real time
- Receive free voice calls

Is it really free?
Yep! Ameelio believes that staying connected with your loved ones and paying for basic needs shouldn't be a tradeoff. You'll never have to pay for a video or voice call with us.

So, what is Ameelio anyway?
Ameelio is a nonprofit, and our mission is to build free-to-use communications technology to create a more humane and rehabilitative corrections system. You may recognize the name from our free mailing app 'Ameelio Mail: Photos to Prison', but we're only getting started.

When will Ameelio Connect be available in my facility?
If your loved one isn't incarcerated at facilities offering our service in Iowa, Colorado, Illinois, or Karachi, Pakistan, don't worry too much. Ameelio is working hard with policymakers and DOCs across the US and globally to make free video and voice calling a reality for everyone!

*In order to use the service, you must first receive authorization from the facility as an approved visitor.
Updated on
Jan 23, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Personal info, Messages and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

719 reviews
Crystal Goble
January 11, 2024
Took me a min. to figure out how to be able to join call, because I already had the app open, so had to go out and come back in. Once I joined the call tho, picture quality and audio quality were perfect! Had zero issues with either and enjoyed seeing as well as hearing from my loved one. The ONLY issue I had w/ entire thing was from the end of the correctional facility requiring me to submit 4 photos with my I.D., claiming picture wasn't clear enough, when it CLEARLY WAS. I recommend this app.
2 people found this review helpful
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Samantha Petersen
September 22, 2022
I find it interesting that while going through several reviews, every one of them have support responses and then any that mention that the app is stating 'invalid birthday,' there's no support response. I can't set up my account due to the birthday issue and because everytime I attempt to submit a picture of my photo ID, I am kicked out of that app! Absolutely not impressed and super annoyed!!!!!!
11 people found this review helpful
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Vanessa Washington
August 29, 2022
This is one of the worst app's. My inmate could see me & I could see & hear him. But he could not hear me! I tried to change my setting the night before. I even sent a message to the app design team. I didn't get an answer so the video was a bust! I have a Samsung SM Galaxy Note 20. It is only 2 years old & I purchased it NEW! At one time this app would send me a link on my computer & I would just click the link and it worked well. Some app's are not good for SENIORS. NOT considerate!!
3 people found this review helpful
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What's new

- Updated guest list and ID upload workflows
- Support for universal/app links
- UI updates and improvements
- Bug fixes