
O B
Lack of refunds. I have put in a request months ago to close an inactive account after getting a new phone. However, of course, it has not gone through because of a pervious request for a refund on a double charged transaction. I sat on the phone for 20 minutes with customer service and got nowhere, the app still has my money despite my efforts. This app is also difficult to work with machines and it inaccurately tells you how many machines are open and when your clothes are done in the washer.
1 person found this review helpful

Julie “Ju-Ju” Hornaday
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Still waiting a year later for a refund. The app doesn't tell factual status of washers/dryers. There used to be a custom amount to add, but thats gone and frustrating. I occasionally want to get rid of a weird extra $.25 or $.05 that's on the account, but can't now. Not sure if it's an app/developer issue or if it's apartment/etc issue. Either way, it sucks, thus making this app practically worthless. Super frustrating this app doesn't up more often either.
10 people found this review helpful

Lars Starr
Accidentally downloaded this app instead of the micro transactions version and put money onto app. I recommend NOT doing that unless you want to get stuck for a half hour on the line with someone who can't spell your email only to give a number for a refund request then cut the call. Infuriating, as they seem to not let you refund within the app unless you use their washers first. Which is impossible if not in the listed apartments. Basically stealing money based on confusion about their 3 apps.
6 people found this review helpful